Mutual customer matching with Child Support 277-51150000

Data match requests are initiated by Child Support when a new child support assessment is lodged and payer, payee and child details have been recorded. If the data match request fails to get a Centrelink match, a new data match request is sent on a daily basis for the first month. After that a data match request is sent monthly (or when person details are updated) until a match occurs.

When a successful match has occurred, data can be exchanged to ensure that a customer's Family Tax Benefit (FTB) Part A rate and child support entitlement are correct. Child Support align care assessments and updates to details of children in care.

If an unclear or multiple match/matches occur(s) manual intervention is undertaken by Child Support Unit (CSU) staff to enable a correct match. If a mismatch occurs, CSU staff will need to try to manually match the payee, payer or the child.

If Child Support information has failed to load onto the customer's record, a mismatch could be preventing details from being transferred. For example customer applied for a child support assessment 42 days ago and no entitlement details exist.

If details for a paying parent do not match with details held by Child Support, an activity will be created on the customer's record with 1 of the following explanations:

• paying parent manual matching required (a mismatch has occurred)
• parentage recorded as cannot be proven but paying parent provided by Child Support
• parentage recorded as unknown but paying parent provided by Child Support
• Child Support paying parent is recorded as current partner