Linking and unlinking a child support paying parent to a Family Tax Benefit record 277-51150010

This document outlines information on how to confirm whether a person liable to pay child support to a Family Tax Benefit (FTB) customer has a Centrelink record. It also explains how to link the paying parent to the customer's record if they do have a Centrelink record and how to unlink the paying parent if an incorrect link has been made.

Centrelink records for child support paying parents

A link must be attempted before child support details can be updated for a group where each child in the maintenance entitlement group is:

• a stage one child and there is no Child Support case identifier displayed for the group, or
• a pre-stage one child

A paying parent can only be linked if a Centrelink record already exists for the person.

For a stage two child, or where the group includes a mixture of stage one and stage two children, paying parent details are provided by Child Support.

The activities will include one of the following explanations:

• paying parent manual matching required (a mismatch has occurred)
• parentage recorded as cannot be proven but paying parent provided by Child Support
• parentage recorded as unknown but paying parent provided by Child Support
• Child Support paying parent is recorded as current partner

Updating payer link

All cases requiring the linking or unlinking of a child support paying parent, are to be referred to a Families override contact by Smart Centre and Service Centre staff.

The Resources page contains a link to the Families override contacts.