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Customer enquires about Child Care Benefit (CCB) and/or Child Care Rebate (CCR) reconciliation or lump sum claim outcome 007-11090070

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From 2 July 2018:
-Child Care Subsidy (CCS) replaced Child Care Benefit (CCB) and Child Care Rebate (CCR)
-Additional Child Care Subsidy (ACCS) replaced Special Child Care Benefit (SCCB) Child at Risk and Temporary Financial Hardship, Jobs, Education and Training Child Care Fee Assistance (JETCCFA) and Grandparent Child Care Benefit (GCCB)
For more information, see Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS).

Claims for CCB and CCR lump sum for approved care and CCB Registered Care, for care received prior to 2 July 2018, can be lodged up until 30 June 2019.

This document outlines information on how to check the progress or result of Child Care Benefit (CCB) and/or Child Care Rebate (CCR) reconciliation or CCB lump sum outcome as a result of a customer contact.

Enquires on CCB and/or CCR reconciliation

When a customer enquires about Child Care Benefit (CCB) and/or Child Care Rebate (CCR) reconciliation:

  • check the customer's record to view the status of the CCB and/or CCR reconciliation/lump sum claim for the relevant financial year
  • If CCB reconciliation has not occurred or the lump sum claim has not been finalised, discuss what information is still required or why reconciliation is delayed
  • If the customer's details have changed for the relevant financial year (for example they may need to update their income estimate, child commencing school details, amendments to their Work, Training and Study Test or advise they or their partner are not required to lodge a tax return for that financial year), update the details on the customer's record. This may trigger CCB reconciliation or re-reconciliation

If the customer has confirmed that the service has lodged child care attendance and they still have not been paid or there are other issues with their child's attendance, see Customer queries Child Care Management System (CCMS) information.

If CCB reconciliation has occurred or the lump sum claim is finalised, discuss the outcome with the customer, including details of any top-up payment or overpayments calculated, and any amounts used to offset any CCB/CCR debts.

The Resources page contains a link to the Services Australia website for CCB.

Assessment of adjusted taxable income for family assistance and Paid Parental Leave scheme payments

Child Care Benefit (CCB) reconciliation and lump sum claim calculation screens

Child Care Benefit (CCB) reconciliation or lump sum claim pending

Child Care Benefit (CCB) overpayments arising from reconciliation and lump sum claims

Debt offsetting during family assistance reassessment, reconciliation and claim processing

Estimating income for family assistance and Paid Parental Leave scheme payments

Request for an explanation, quality check or review (CLK)

Debt recovery for Centrelink

Reconciliation of Child Care Rebate (CCR)

Initial contact about a decision and the review of decision process