Enquiry, rate and assessment explanation screens for family assistance and Paid Parental Leave scheme payments 007-07100000

These payments include:

• Family Tax Benefit (FTB) including Newborn Supplement (NBS)
• Newborn Upfront Payment (NBU)
• Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
• Parental Leave Pay (PPL)
• Double Orphan Pension (DOP)
• Stillborn Baby Payment (SBP)
• Baby Bonus (BBY), and
• Maternity Immunisation Allowance (MIA) (discontinued on 1 July 2012).

In Customer First enquiry screens for FAO system payments are listed on the FAO/FAM Enquiry (FENQ) menu.

Enquiry screens include:

• The FAO/FAM General Information (FGI) screen (in Customer First only) provides a summary of a customer's assessment information for FTB
• Rate explanation (REX) screens for each service reason (payment type) provide details of how the customer's rate was calculated. REX screens allow navigation to a number of screens for further assessment details
• Assessment Explanation (AX) screens for each service reason show child assessment and eligibility details. The MIT Explanation Summary (MNEX) screen shows maintenance income assessment details used to calculate FTB Part A
• Adjusted taxable income details can be viewed for the relevant financial year from the FAO Income Summary (FINS) and FAO Income Summary Details (FISD) screens.
• The Event Summary (ES) screen displays a one line summary for each activity completed on the customer's record. Lines can be selected to view further details for the activity
• The FTB Income Support Payment Explanation (FTBISPX) screen (in Customer First only) provides information relating to:
• whether a customer is/was in receipt of an income support payment for the purposes of FTB Part A assessment
• income used in the calculation of the secondary and/or primary earner income tests for FTB Part B

Screen help [F1] and field help [Shift/?] (in Customer First only)provide information about the details recorded on these screens.

Maintenance screens used for FTB purposes can be accessed from the Maintenance Entitlement Group Summary (MNGS) screen.

Information about Child Care Subsidy (CCS) can only be viewed in Process Direct.

Selecting the Child Care icon displays the information (excluding income) used to determine a customer’s CCS/Additional Child Care Subsidy (ACCS) entitlement, including:

• Entitlement summary
• Activity Test (extracted from the ATD table)
• Exceptional Circumstances (extracted from the EXC table)
• Weekly Subsidy
• ACCS details (for Temporary Financial Hardship, Transition to Work, Grandparent and Child Wellbeing) – information is extracted from the TFH table, TTW table and CHGA table. Child Wellbeing information is extracted from the provider record who submitted the application)
• Child Immunisation Details (extracted from the CIM table in the child’s record)
• Child School Details (extracted from the CED table in the child’s record)

Selecting the Family Assistance icon will display:

• Most recent family estimated and actual (where available) income (extracted from the FTI table). This is used to determine a customer’s CCS percentage
• Care details of children
• Mutual Customer Identification Progress Stage, where details of any TFN mismatches can be viewed