Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims 007-17103101

Families can claim CCS via:

• an Online claim for Child Care Subsidy (CCS)
• a Verbal claim through the Assisted Customer Claim (ACC)
• the non-digital paper Claim for Child Care Subsidy (including ACCS (Grandparent) (FA084)

Service Officers can also assist Indigenous customers living in remote communities who have language or literacy barriers affecting their capacity to use forms or online claims to claim CCS/ACCS. Follow the same process as outlined in Assisting Indigenous customers to claim family assistance and/or Paid Parental leave scheme payments.

In extremely limited circumstances customers may submit a paper claim for CCS and ACCS. Paper claims should only be offered after digital and staff assisted options have been offered. Circumstances in which it may be appropriate to issue a paper claim are Remote Servicing Team has no internet connectivity, lack of interpreter availability to assist with verbal claim, etc. The Resources page has a link to the non-digital claim forms for CCS.

Customers can apply for ACCS (grandparent), (temporary financial hardship) or (transition to work) at the time of completing an online or staff assisted claim for Child Care Subsidy (CCS). Customers already on CCS can apply at any time via a change of circumstances, using their online account or contacting the agency.

In the limited circumstances when an offline (paper) claim is used, the ACCS (grandparent) question set is included in the CCS offline claim.

For more information, see:

• Additional Child Care Subsidy (ACCS) (temporary financial hardship) eligibility and applications
• Additional Child Care Subsidy (ACCS) (transition to work) eligibility and applications
• Additional Child Care Subsidy (ACCS) (grandparent) eligibility and applications

ACCS (child wellbeing) applications can only be made by approved child care services.

Families who are eligible for Child Care Benefit (CCF) and Child Care Rebate (CCR) between 1 April 2018 and 1 July 2018 may not be required to lodge a new claim for CCS. These customers are deemed as having made a claim for CCS, and this deemed claim is valid until 23 September 2018. They will however be required to provide additional information for their eligibility and entitlement to CCS to be determined. All customers will be required to lodge a new application for ACCS payments. See Transitional arrangements for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) for more information.