Family Tax Benefit (FTB) reconciliation and lump sum claim calculation screens 007-11070010

The FTB reconciliation and lump sum claim calculation screens show details of how a customer's FTB entitlement was calculated for a financial year. Reconciliation applies to FTB paid as fortnightly payments during the year.

For reconciliation, the screens show the difference between the amount the customer was paid during the financial year based on their income estimate and their actual entitlement based on their actual income and circumstance changes throughout the financial year. If details have been updated since reconciliation was finalised, the screens will show the difference between the previous reconciliation result and the new result.

FTB Part A and Part B supplements and Single Income Family Supplement (SIFS) for eligible customers are included in the reconciliation or lump sum claim calculation once adequate income or not required to lodge information is available.

For an FTB lump sum claim, the screens will show how the customer's FTB entitlement was calculated. If details have been updated since the claim was finalised, the screens will show the difference between the previous calculation and the latest calculation.

The screens show any amounts used to offset debts.

The reconciliation or lump sum claim calculation results can be viewed in:

• Process Direct - manually via the FAO Reconciliation and Claim Summary (FRCS) screen
• Customer First - from the FTB and Child Care Benefit (CCB) Reconciliation workflow from 1 July 2010 onwards