Publications 101-08070040

Services Australia has a range of publications, brochures and factsheets available to the public to provide information on the products and services the agency delivers. These publications are available in several languages and may be requested:

• in person at a service centre
• on the agency's website, or
• online (in some cases)

Publications are available in the following categories:

• Customer
• Corporate
• Business
• Community Group, and
• Multilingual

APN is sent to customers receiving an income support payment (Age Pension, Disability Support Pension (DSP), Carer Payment (CP) and Parenting Payment Single (PPS)) who live outside Australia permanently or long-term (outside Australia for more than 26 weeks).

APN provides details on new initiatives and general information about Australian pensions, including outside Australia payment rates and dates paid.

APN is available in these languages:

• Arabic
• Croatian
• Dutch
• English
• German
• Greek
• Italian
• Macedonian
• Maltese
• Polish
• Portuguese
• Serbian
• Spanish
• Turkish

There is no audio version of APN.

Electronic copies of all of the versions are available on the Services Australia website.

The APN is distributed in October each year, with translated versions distributed in November.

The booklet 'A guide to Australian Government Payments' (The Guide) provides payment rate information for Centrelink payments.

Individuals can access the publication online. The Resources page has a link to the publication.

Community organisations and education and training providers are able to order this publication from the Services Australia website. The Resources page has a link to order products.

This magazine has been discontinued.

Customers can stay up to date through other channels, including third party organisations, email, web updates, social media or Interactive Voice Response (IVR).

Customers can go online to get the most up-to-date information about payments and services for older Australians by:

• going to servicesaustralia.gov.au/olderaustralians
• liking us on facebook.com.au/SeniorsUpdateAU and asking a question, or
• following us on Twitter @SeniorsUpdateAU

NFC publication is no longer provided in hard copy.

Customers can now access the latest carer news and subscribe to receive monthly email updates at 'News for carers' on the Services Australia website. The Resources page contains a link to News for carers.

Non-customers should be encouraged to access the publication via Services Australia website.

Customers can select mail, online or email as a distribution method for APN. They cannot receive notification by SMS.

Online is the quickest and easiest way to receive APN. Recipients should be encouraged to select the electronic version.

Customers living outside Australia permanently receive the APN by post by default.

Customers registered to receive mail online will receive an online letter advising the APN has been published and is available to view on the Services Australia website.

Customers subscribed to APN by email will receive an email notification advising the APN has been published and is available to view on the Services Australia website.

Customers can:

• change their delivery preferences at any time
• choose not to receive the publication

Correspondence nominees, including those who live in Australia who act on behalf of a customer overseas, receive the APN.

Note: only one printed copy is sent per household and printed copies are not sent at all if the customer is in a group home. Printed copies are only automatically sent to current customers.

Organisations such as the Italian Patronati or multicultural welfare groups no longer get hard copies of the publication, but can access it from the website.

Customers who have an active self service registration can use their publication subscriptions to:

• update an existing subscription
• unsubscribe to a publication
• view current subscription

The return to sender script is not to be used for returned publications. Sampling will be done to determine if there are any issues related to sending publications to incorrect customers.