Skip to navigation Skip to content

Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) 101-06040090

Expand/Collapse all sectionsExpand all


This document outlines a list of the cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) and Ex-Carer Allowance (child) Health care Card (EHC)

Centrelink uses specific codes when a decision is recorded on a customer's record to assess their claim or cancel their entitlement to a payment or concession card. A description of the code is used in correspondence with customers when explaining the reason for cancellation or rejection.

Restoration of LIC, EHC and FST

Rejections can never be restored. A LIC, FST or EHC can be cancelled automatically or manually, but is not able to be suspended.

The Document List (DL) screen should always be checked for information regarding the cancellation as in some cases it may not be appropriate to restore at the first point of contact. If the card has been cancelled incorrectly, due to error or incorrect information provided by the customer, Smart Centre Service Officers can restore.

For more information, see Restoration of a Low Income Health Care Card (LIC), Ex-Carer Allowance (child) Health Care Card (EHC) or Health Care Cards (HCC) for foster children.

The Resources page contains a list of cancellation and rejection codes for LIC, FST and EHC cards and details on when these can be restored and who can restore. A LIC, FST or EHC can be cancelled automatically or manually but are not able to be suspended.

Restoration of a Low Income Health Care Card (LIC)

Foster Child Health Care Card (FST)

Ex-Carer Allowance (child) Health Care Card (EHC)

Health Care Card (HCC)

Request to reassess a rejected claim

Low Income Health Care Card (LIC) income test

Initial contact about a decision and the review of decision process