Services and information for the general public 101-08000000
Expand allThis document outlines information about the different services offered by Services Australia and the different avenues that the public can access these services.
Government Intent
Services Australia was created to provide a range of services (welfare, public aid, health and child support) to people of Australia. It combined three master programs - Centrelink, Child Support and Medicare. It also includes Hearing Australia and CRS Australia.
The Government created Services Australia to make it a seamless process for customer to deal with the three master programs and so that it would become a 'tell us once' service. The new service delivery model was implemented to improve services and access through myGov.
Services and information
Services Australia delivers Centrelink services, programs and payments for 10 other government departments and has various avenues for promoting its products and services to the public and staff.
There are many ways for the general public to access information and Centrelink services that are on offer. These include:
- Services Australia website - enables our customers to obtain information about services, assistance and payments.
- Community outreach - relates to any activities that raise community awareness of the Centrelink products and services that are provided to its customers. It is aimed towards developing links between the agency and community groups and is a vital element of the agency’s commitment to providing a quality service to customers and potential customers.
- Public Suggestion Scheme - details can be accessed via the Services Australia website. Services Australia is a one-stop-shop for a range of services delivered on behalf of partner agencies. These partner agencies welcome suggestions from the public and they encourage people to contribute ideas about improvements to the agency’s policies, programs and services.
- Publicity material - Services Australia has various avenues for promoting its products and services to the public and staff. These include the Services Australia website, Internet kiosks at Service Centres, information brochures and packages, promotional pamphlets and income support payment claim forms.
- Australian Taxation Office (ATO) information for customers - The agency has an agreement with the ATO to provide tax information to customers at service centres and Smart Centres.
Contents
Australian Taxation Office (ATO) information for customers
Web and alternative accessibility assistance for customers
Referral to external support services
Social worker and other service referrals for child support customers