Referral to external support services 003-11040000
Expand allIf a child is in immediate danger or risk of harm you must act, and a delegate must call 000. If you have concerns about a child's safety, conduct the risk and referral process.
This document explains when and how to refer customers to external support services.
Helping customers
Some customers may need extra help from services outside of Services Australia. A referral to an external support service can help connect a customer with support for:
- accommodation
- food
- financial hardship
- family and domestic violence
- mental health
- other community support needs
External support services can include:
- community or welfare agencies, for example, the Salvation Army
- local government or state government services
- other programmes or services
For information about internal referral options, see Specialist officers and other internal supports for customers.
The Resources page has links to service finders, useful apps and services, contact details for state and territory governments, and an email referral template.
Contents
Family Relationship Centres and the Family Relationship Advice Line
Community Partnership Specialist Officers (CPSOs) and Community Partnerships
Related links
Specialist officers and other internal supports for customers
Identifying customer vulnerability and risk issues
Evacuation and Recovery Centres – roles and responsibilities during emergency events