Referral to external support services 003-11040000
Expand allIf a child is in immediate danger or risk of harm you must act, and a delegate must call 000. If you have concerns about a child's safety, conduct the risk and referral process.
This document explains when and how to refer customers to external support services.
Helping customers
Customers facing complex or multiple life circumstances may need extra help or support. When Services Australia cannot help, it is important to consider a referral to external support services.
External services can include:
- community or welfare agencies. For example, Salvation Army
- local government or state government services
- other programmes or services
For information about internal referral options, see Specialist officers and other internal supports for customers.
The Resources page has links to service finders, useful apps and services, contact details for state and territory governments, and an email referral template.
Contents
Family Relationship Centres and the Family Relationship Advice Line
Related links
Specialist officers and other internal supports for customers
Identifying and offering services to customers in crisis or needing special help
Evacuation and Recovery Centres during emergency events