Referral to external support services 003-11040000
Expand allService finders
Table 1: search for government services, community information, emergency relief and no interest loan providers.
| State or territory | Service finder |
| National | Services Australia An online tool to explore payments and services eligibility. For customers and staff Find government payments and services Explore what help is available through different stages of life. Department of Social Services DSS Grants Service Providers Directory Includes the names of programs and the organisations funded to deliver the programs across Australia, including emergency and food relief. Good Shepherd No Interest Loans (NILs) – Good Shepherd Find the nearest NILs provider. St Vincent de Paul Vinnies - Good Works | Vinnies The St Vincent de Paul Society offers over 200 services that help people in need. The Salvation Army Need Help? | The Salvation Army Australia Find a nearby Salvation Army support service. |
| Australian Capital Territory | Canberra (ACT) - Community Directory - find help in the local community. |
| New South Wales | New South Wales Community Directory - find help in the local community. |
| Northern Territory | Northern Territory Government | NT.GOV.AU NTcommunity - find help in the local community. |
| Queensland | Queensland Community Directory - find help in the local community. |
| South Australia | |
| Tasmania | Find Help Tas - connecting with local community services. |
| Victoria | Find, connect, shape your Victorian Government | vic.gov.au Victoria Community Directory - find help in the local community. |
| Western Australia | Home | Western Australian Government WAConnect - Community Services Directory - find services to help in the local community. |
Family and domestic violence
Table 2: information, counselling and support for people experiencing family and domestic violence.
| State or territory | Service |
| National | Phone: 1800 737 732 24/7 telephone support for people impacted by domestic, family or sexual violence. For customers to download and access information about support services in their local area. For customers with a disability to download and access information about support services in their local area. Family and domestic violence specialist services | myGov Find help for migrants, Indigenous Australians, LBGTIQ+, older Australians and people with disability. |
| Australian Capital Territory | Domestic, family and sexual violence - ACT Government Domestic Violence Crisis Service: (02) 6280 0900 |
| New South Wales | Domestic and family violence support | NSW Government NSW Domestic Violence Line: 1800 656 463 |
| Northern Territory | Domestic, family and sexual violence | NT.GOV.AU 1800RESPECT: 1800 737 732 |
| Queensland | Help and support options | Need to know | Queensland Government DVConnect: 1800 811 811 |
| South Australia | SA.GOV.AU - Domestic and family violence and sexual assault support services Domestic Violence Crisis Line: 1800 800 098 |
| Tasmania | Family Violence Counselling and Support Service (FVCSS) | Tasmanian Department of Health Family Violence Response and Referral Line: 1800 633 937 |
| Victoria | Family violence statewide support services | vic.gov.au Safe Steps: 1800 015 188 |
| Western Australia | Family and domestic violence helplines and support services Women's Domestic Violence Helpline: 1800 007 339 |
Housing and homelessness
Table 3: information, assessment and referrals for people experiencing homelessness, unstable accommodation or housing concerns.
| State or territory | Service |
| Australian Capital Territory | Phone: 1800 176 468 |
| New South Wales | Phone: 1800 152 152 |
| Northern Territory | Phone: 1800 920 333 |
| Queensland | Phone: 1800 474 753 Eligibility and applying for housing | Housing | Queensland Government |
| South Australia | Phone: 1800 003 308 |
| Tasmania | Phone: 1800 800 588 |
| Victoria | Crisis & emergency accommodation Phone: 1800 825 955 |
| Western Australia | Homeless Services & Accommodation in Perth | Entrypoint Perth Phone: 1800 124 684 |
Mental health
Table 4: mental health support services, including 24/7 crisis helplines for suicide prevention, counselling services, and targeted support for children and young people, men, veterans and Aboriginal and Torres Strait Islander people.
| State or territory | Service |
| National | Mental health support services | myGov Find mental health support for Aboriginal and Torres Strait Islander people, migrants and refugees, young people, LGBTIQ+ and older people. Phone: 13 11 14 Providing all Australian experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Online suicide safety planning tool. Phone: 1800 551 800 For children, teens and young adults aged 5 to 25. Phone: 13 92 76 24/7 crisis support for Aboriginal and Torres Strait Islander people. Support is provided by Aboriginal and Torres Strait Islander crisis support workers. Phone: 1300 78 99 78 Free telephone and online counselling service offering support for Australian men anywhere, anytime. Phone: 1300 659 467 Free nationwide service providing 24/7 phone and online counselling to people affected by suicide. Phone: 1300 224 636 Support for people experiencing depression, anxiety and related disorders. Phone: 1800 011 046 Provides mental health and wellbeing support to anyone who has served at least one day of continuous fulltime service in the Australian Defence Force, and their immediate families. Phone: 1800 187 263 For people with recurring, persistent or complex mental health issues and trauma. Phone: 1800 595 212 Connect with a range of mental health professionals. headspace National Youth Mental Health Foundation Phone: 1800 650 890 Mental health support for young people. |
| Australian Capital Territory | Access Mental Health - Canberra Health Services Phone: 1800 629 354 |
| New South Wales | Phone: 1800 011 511 |
| Northern Territory | Phone: 1800 682 288 |
| Queensland | How to get help with your mental health | Health | Queensland Government Phone: 1300 642 255 |
| South Australia | Find mental health help now | SA Health Phone: 13 14 65 |
| Tasmania | Access Mental Health | Tasmanian Department of Health Phone: 1800 332 388 |
| Victoria | Mental health services directory | Victorian Agency for Health Information |
| Western Australia | East Metropolitan Health Service - Mental Health Emergency Response Line Phone: 1300 555 788 (Perth) Phone: 1800 676 822 (Peel region) |
Financial hardship and support
Table 5: information, advice and support for people who may be worried or in distress about debts or financial hardship.
| State or territory | Service |
| National | Phone: 1800 007 007 Financial Counselling Australia Phone: 1800 007 007 Phone: 1800 858 858 |
| Australian Capital Territory | |
| New South Wales | |
| Northern Territory | |
| Queensland | |
| South Australia | SA.GOV.AU - Apply or update details for household concessions |
| Tasmania | |
| Victoria | |
| Western Australia |
State and territory government information
Table 6: this table provides state and territory government information to assist with referrals to the correct department, agency or service. It also includes links to state and territory government community support services.
| State or territory | Details |
| Australian Capital Territory | Phone: 132 281 For community services, refer to ACT Government - Community Services. |
| New South Wales | NSW Government - Your Services Phone: 137 788 For community services, refer to NSW Government - Family and Community Services. |
| Northern Territory | NT.GOV.AU - Northern Territory Government information and services Phone: 08 8999 5511 For community services, refer to NT.GOV.AU - Community support and care. |
| Queensland | Queensland Government - Services for Queenslanders Phone: 137 468 For community services, refer to Queensland Government - Community support. |
| South Australia | SA.GOV.AU - Information and services for South Australians Phone: 132 324 For community services, refer to SA.GOV.AU - Family and community. |
| Tasmania | Tasmanian Government - Service Tasmania Phone: 1300 135 513 For health and wellbeing services, refer to Department of Health. |
| Victoria | Victoria - Find services, information Phone: 1300 366 356 Refer to Victoria - Health and social support for health and community information. |
| Western Australia | Refer to wa.gov.au - Health & wellbeing for all topics relating to health and community services. |
State and territory Child Safety reporting arrangements
For staff delegated to release customer information only.
Table 7: Delegates can release information to make a Child Safety report using the online portals in some states and territories. Each state or territory has different Child Safety reporting arrangements.
| State or territory | Child Safety reporting arrangements |
| Australian Capital Territory | Delegates can make a Child Safety report online at Reporting child abuse and neglect (act.gov.au). |
| New South Wales | Delegates must individually register before making a Child Safety report online - Register (nsw.gov.au). Once registered, delegates can make a Child Safety report at Login (nsw.gov.au). |
| Northern Territory | Delegates can make a Child Safety report by the child abuse hotline - 1800 700 250. |
| Queensland | Delegates can make a Child Safety report online at Child Safety Reports - (communities.qld.gov.au). |
| South Australia | Delegates can make a Child Safety report online at Families SA. |
| Tasmania | The Strong Families, Safe Kids Advice and Referral Line is the preferred method for Child Safety reporting - 1800 000 123. Delegates can make a Child Safety report online at Online Contact Form (strongfamiliessafekids.tas.gov.au). |
| Victoria | Delegates can only make a Child Safety report by phoning the child protection intake service covering the local government area where the child lives. |
| Western Australia | Delegates can make a Child Safety report by:
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Referral email template for third party organisations