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Cancellation of a Low Income Health Care Card (LIC) 101-06040100

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This document outlines how to cancel a customer’s LIC entitlement.

Automatic or manual cancellation

Many benefits can be cancelled automatically or manually:

  • automatic cancellation may occur following reassessments where no continuing entitlement exists. For example, income precludes entitlement
  • manual cancellation may be required when a customer:
    • requests cancellation of the card
    • is imprisoned, or
    • has failed to reply to correspondence or supply documents (including Automated Income Stream Reviews)

LIC cannot be suspended.

Unfavourable decisions

When making an unfavourable decision, speak to the customer:

  • explain the decision
  • give them a chance to provide more information, and
  • advise their review and appeal rights

See Advising verbally of an unfavourable decision.

Low Income Health Care Card (LIC)

Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC)

Restoration of Low Income Health Care Card (LIC)

Advising verbally of an unfavourable decision (CLK)