Coding the Third Party Notification Summary (TPNS) screen 101-11020100

Organisation records are used for businesses such as Centrepay organisations, private trusts and companies, child care providers and organisations involved in the Paid Parental Leave scheme. Organisation records are also used for nominee organisations, including state/territory public trustees, commercial trustee companies and financial planning organisations.

The TPNS screen is updated when an organisation has a change to their organisational status. The most common status updates are due to:

• a change in trading status such as a change in ownership or a change to the organisation's ABN, or
• a change in system status, such as where an organisation is identified as a duplicate or multiple record

Notifications provided or confirmed by authorised sources (such as a Centrelink authorised business contact from the organisation or the Australian Business Register) are considered to be verified notifications.

All staff can record notifications on the TPNS screen, however due to the impact on customers and potential to corrupt records, access to create and action changes for organisations is limited through ICT Security Portal (ISP) access to experienced officers.

Where a notification has been recorded by a Service Officer without appropriate ISP access, an email will automatically be generated to refer the update to Services Australia Canberra staff to verify the notification prior to completion.

Further investigation is required to determine whether an additional record is a duplicate record that is not to be used or a multiple record that has been created for a purpose.

A duplicate record is a record that replicates an existing record and has generally been created in error. Where a duplicate record is identified, the TPNS screen must be updated to prevent incorrect use.

Due to system limitations, it is often necessary for an organisation to have more than one Centrelink record. This is referred to as a multiple record, as it exists for a specific reason.