Community Engagement Officers (CEO) 101-05030000

The CEO Program mainly delivers services outside Services Australia service centres:

• CEOs help people that find it hard to access agency payments and services, due to vulnerability, or complex issues
• CEOs, Indigenous Service Officers (ISOs) and Multicultural Service Officers (MSOs) are part of the Community Outreach Specialist Programs (COSP)

CEOs:

• work with community and third-party organisations (identified locally, based on need) to:
• support people experiencing vulnerability and complex issues, and
• increase awareness of agency services
• organise and take part in community events, in person and online including:
• meetings with community and third-party organisations, and
• education sessions about accessing agency payments and services online

CEOs:

• help people experiencing vulnerability and complex issues
• provide information on services delivered by the agency
• help with payment transactions
• advocate to address vulnerability issues
• follow up issues relating to the agency
• make referrals to other Community and Third Party Organisations, and the agency if needed
• help customers become more self-sufficient with agency online channels

CEOs work primarily with Indigenous Service Officers (ISOs) and Multicultural Service Officers (MSOs), but also work with other agency specialists, for example:

• Aged Care Specialist Officers (ACSOs)
• Financial Information Service (FIS) Officers, and
• Social workers

CEOs mainly work away from service centres at Community and Third Party Organisations (CTPO). However, if a CEO is working at a service centre they may help:

• support Service Officers, and
• customers experiencing vulnerability or complex issues

CEOs do not have a dedicated phone line.