Extra concession information 101-06080000

Pensioner Concession Card (PCC), Health Care Card (HCC) and Low Income Health Care Card (LIC) holders may be entitled to concessions from federal, state/territory and local governments and from private businesses. Some of these concessions may also be available to the cardholder's partner and dependants.

Commonwealth Seniors Health Card (CSHC) holders may access reduced costs for prescriptions under the Pharmaceutical Benefits Scheme (PBS). Cardholders may also be entitled to additional concessions from States and Territories, Local Government, and private concession providers at their discretion.

Cardholders, and in some cases their dependents are generally eligible for the listed concessions:

• prescription medicines listed on the Pharmaceutical Benefits Scheme (PBS) at the concession rate
• additional benefits for out-of-pocket, out-of-hospital medical expenses above a certain threshold through the extended Medicare Safety Net
• may receive bulk-billed General Practitioner consultations, at the discretion of the provider
• PCC holders and their dependants receive assistance with certain hearing services such as hearing tests and hearing aids. Contact Australian Government Hearing Services
• Australia Post provides a reduced fee for redirecting mail to a new mailing address for up to 12 months for eligible cardholders

Not all card types attract the same concessions, and the concessions available to cardholders may also vary between different states and territories.

Some state based concessions may not be available to cardholders who are travelling through or temporarily residing in that state. Customers should directly contact the individual concession providers prior to travelling.

Some concession providers need a residential address on a card in order to grant a concession. For example, concessions on council rates or state government subsidies may only be given to residents of certain areas.

Eligibility for any state, local government or other concessions is at the discretion of individual concession providers. If a customer asks whether they may be eligible for one of the listed concessions, they should be advised to contact the concession provider. As the agency does not administer these concessions, only advise the customer that they may be eligible.

Some links to state and territory concession information can be found in the Resources page.

State and territory government, local government and private providers have concessions available to certain cardholders for the following services:

• Health
• dental
• optical
• hearing services
• home care
• ambulance

Cardholders should contact the ambulance service in the relevant State/Territory as ambulance concession cover varies between providers.

• Household
• local council rates
• electricity/gas/water rates
• housing
• Education
• school fee relief
• Technical and Further Education (TAFE)
• state government education allowances
• training programs
• Transport
• taxi fares (see the Taxi Subsidy Scheme)
• road transport registration fees
• driver's licence
• public transport fares
• regional rail travel concessions
• PCC holders are eligible for specific concessions on regional rail networks
• General
• telephone services, including line rental
• entertainment
• shopping

Services Australia will no longer send PCC travel vouchers to Western Australian and Victorian residents from 1 January 2020.

From this date, information relating to reissuing travel vouchers will no longer be in effect. For more information, see Public transport - state and territory.

Customers can use their digital wallet to access a digital copy of their concession or health care card in the Express Plus Centrelink mobile app or the myGov app. It allows customers to present their concession card using their smart device. It is at the discretion of the concession provider whether they accept the digital card so it is important that customers have their physical card with them.