Centrelink letters online and Electronic Messaging 133-05000000
Expand allThis document outlines how to help customers manage their Centrelink letters, messages and notifications online.
Government intent
Self service is the preferred way for customers to do business with Services Australia. Encourage customers to use self service as online services are private and secure.
Letters online
Customers can view most of their Centrelink letters electronically in their myGov Inbox or Express Plus Centrelink mobile app, instead of receiving them through the post.
Electronic Messaging (EM)
EM enables the agency to contact customers by SMS or email about things that are important. If appropriate, customers may receive messages instead of letters.
Messages include:
- requests and reminders to report, attend appointments, or to provide information
- notification of payments and decisions
- desktop messages, such as 'pre-call' notifications
- claim progress and outcome
Customers will be automatically subscribed to EM if they:
- provide a new or updated mobile phone number or email address, or
- opt in to the Push Notification service, or
- claim a payment or service and have a mobile phone number or email address on their contact details, and
- they are not subscribed to the service and do not have a duplicate Customer Reference Number (CRN)
A 'Welcome to Electronic Messaging' message is sent to customers within one working day of their subscription. Customers may withdraw from the service at any time.
The Resources page has links to more information and support. It also has information to help customers fix issues viewing online letters.
Related links
Viewing or reissuing a letter or electronic message
Child Support Electronic Messaging (EM)