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Changing name, sex and/or gender details 102-08000000

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This document outlines information to be considered when customers make changes to their name, sex and/or gender and request adjustments be made to their Centrelink record to reflect these changes.

Recording accurate name variations and aliases on a customer’s record helps reduce fraud. Numerous name changes may indicate intention to defraud. Report suspected fraud where suspected.

Contents

Changing the Legal name of customers or their children

Updating gender details on customer records

Authenticating a Centrelink customer

Confirming a customer's identity

Customer's name incorrectly recorded

Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations etc.)

Change Child (CCH) screen

Indigenous naming conventions

Centrelink Naming Convention