Change Child (CCH) screen 102-05050090

This document outlines information for Service Officers when updating data for a child (name, sex, date of birth, date of death and whether or not the child’s birth has been registered). Child details exist as a separate record and this record is linked to each customer caring for the child. Customers in different environments to the child record will have a ‘shadow’ child record.

Child linked to more than one person

Where more than one person is linked to a child, updates made on the Change Child (CCH) screen of one carer’s record flows across and automatically reassess the other carer’s record. Updates should be made on the current carer’s record.

Child is a customer

If the child is a customer, for example, they have claimed Youth Allowance (YA) or a Health Care Card (HCC), child details must be updated on the child’s record. Details flow across to customer records linked to the child.

Related links

Linking a child to a customer’s record

Incorrect date of birth recorded

Changing the Legal name of customers or their children

Updating gender details on customer records

Death of a family assistance or Paid Parental Leave scheme child

Death of a Parenting Payment (PP) child

Helping customers provide proof of a child's birth for family assistance, Child Care Subsidy (CCS) and Paid Parental Leave scheme claims

Processing family assistance and Paid Parental Leave scheme claims

Processing claims for Stillborn Baby Payment (SBP)

Confirmation of the death of an adult or child