Linking a child to a customer's record 102-05050120

If a child has an existing Customer Reference Number (CRN):

• only create a new record when the child has been adopted
• the new record will link to the adoptive parent

This protects the privacy of the:

• adoptive parent
• the birth parent, and
• the child

Record the child as 'Newborn' if the claim is lodged before the newborn has a name.

This procedure explains recording requirements to finalise the claim.

For an unnamed child, do not use words such as:

• 'baby'
• 'girl'
• 'boy'

These words are legitimate legal first names, notably in Indian, Persian and Burmese ethnic groups.

Contact the customer (if in doubt), to confirm if they are intended as a child's legitimate first name. This procedure explains how to:

• link a child if the child has no Centrelink record
• link a child who has a Centrelink child record, for example when changing care or coding shared care details
• link a child who is a customer, for example receiving Youth Allowance (YA)
• link a child to a customer where the child record is in a different environment