Skip to navigation Skip to content

Inter-environment change of address (ICOA) transfer of a child record 102-03020030

Expand/Collapse all sectionsExpand all


This document outlines how to use ICoA to transfer the record of a child.

Child transfer

The Centrelink computer system divides Australia into a series of geographically based environments. When a customer changes their address from one environment to another, Service Officers must transfer the customer's computer record to the new environment.

A child transfer is required when:

  • there is a change of address/custody for a child in shared care, and the parents/carers are in different environments (the child is moving from one parent's environment to the other parent's environment), or
  • the parent(s) or carer(s) change environment, and the child has a record of their own, as can be the case for Carer Payment and/or Carer Allowance

Inter-environment change of address (ICoA) transfer of a customer record

Change of care for Carer Payment (CP) and/or Carer Allowance (CA)

Shared care for Carer Allowance (CA)

Carer Payment (CP) for 2 or more carers in respect of the same care receiver

Process Direct, navigation, common screens and functions