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Identifying a customer's primary Centrelink Customer Reference Number (CRN) 102-13030070

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For Data Quality Unit (DQU) staff only.

This document outlines information to assist in identifying a customer's primary Customer Reference Number (CRN). This process is for Data Quality Unit (DQU) staff only.

Multiple records

Multiple records can be detected when:

  • a national index and/or Multiple Match List (MML) search presents multiple matches for the same customer
  • processing a CLI/MLC activity confirms that a multiple record exists
  • the Service Delivery Network (SDN) refer customer data to DQU via the Multiple CRN Referral Fast Note

When multiple records are identified for the same customer, the case must be referred to DQU using the Multiple CRN Referral Fast Note to determine which record is the customer's 'primary' record. The remaining record(s) are referred to as 'multiple' records.

Customers may have other types of records, for example, Unauthenticated Online Entity (UOE) which are not considered 'multiples'.

Data Quality Unit (DQU) CLI/MLC process for multiples

Initial remediation on a multiple or intertwined Centrelink Customer Reference Number (CRN)

Same Centrelink customer assessment

Actioning multiple Centrelink Customer Reference Numbers (CRNs)