Child refresh action 102-05050080

This document outlines information to assist Service Officers when they need to perform a refresh action on a child's record.

Child Benefit Action (CHBA) screen

The Child Benefit Action (CHBA) screen is used to perform a refresh action on a child. A child must be selected from the Child Selection (CHS) screen before accessing the CHBA screen. If a child has a child record, the only action permitted on the screen is a refresh (RSH). If the child is a customer in their own right, all actions normally available on the Benefit Action (BA) screen are allowed.

A child refresh action must be processed in a separate activity. No child data can be changed in an activity where a refresh is being undertaken.

A child refresh action is usually done as a result of an error being displayed on the Assessment Warning and Error (AWE) screen as follows:

E103CH - Refresh action required for child (child's name)