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Monitoring the Inter-environment Change of Address (ICoA) facility for scheduled transfers 102-03020050

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This document outlines how to monitor scheduled Inter-environment Change of Address (ICoA) activities.

ICOA facility

The ICoA facility is a suite of programs and screens used to transfer customer data between environments. ICoA allows a user to start and schedule an inter-environment transfer and to monitor the status of the transfer. After a transfer has completed the customer record will be located in the new environment. For this reason, there is a need to monitor transfers to ensure all required action on edits is taken so that the record is transferred to allow ongoing payments for the customer.

Situations which prevent a scheduled transfer from occurring are listed on edit screens. Once the edits are fixed by the user or cease to exist (some edits cannot be actioned by the user as they finalise automatically), then the customer record is transferred.

Monitoring the Inter-environment Change of Address (ICoA) facility for completed transfers

Monitoring the Inter-environment Change of Address (ICoA) facility for started transfers