Briefing interviews or notification when youngest child is 5 years and 9 months Service Update for Parenting Payment 102-01090030

Service Profiling appointments were replaced by notifications for PPS customers who will be subject to mutual obligation requirements due to the age of their youngest child.

These notifications are sent via the customers preferred channel and outline upcoming mutual obligation requirements and the Compulsory Participation Appointment.

These changes do not affect Remote Customers who will continue to be serviced as per current arrangements.

Parenting Payment Partnered (PPP) and Parenting Payment Single (PPS) customers lose entitlement to PP when their youngest child turns 6 (PPP) or 14 (PPS) years of age.

PP customers who are about to lose qualification due to the age of their youngest child must complete the 'Your payment is ending' task in their Centrelink online account. This task will present the required information to the customer and provide an option, if eligible, to claim JobSeeker Payment (JSP) via a streamlined claim service. See Transfer to JobSeeker Payment (JSP) from another payment.

PPS customers start compulsory mutual obligation requirements when their youngest child turns 6.

Remote PPS customers must attend a briefing interview when their youngest child turns 5 years and 9 months (SC199 (SC243 remote)) to tell them of the impending compulsory mutual obligation requirements when the youngest child turns 6.

An activity is generated and sent to an appropriate service centre to book the briefing interview. Remote customers do not need a face to face appointment for these interviews.

PPS should be suspended if a customer does not attend the appointment and no exceptional circumstances exist. For example:

• recent experience of family and domestic violence
• bereavement, or
• significant mental health issues

The process and actions involved are outlined in the relevant Service Profiling Update workflow. Finalising the workflow will complete the Service Component on the customer's Service Strategy (PQSS) screen.