Centrelink Restricted Update Record 102-13030090

An RUR record is one where update access has been restricted, usually permanently. Unlike a Restricted Access record, information is still visible to all users. Some automatic updates still occur on the record, so these records are reviewed periodically.

RUR is applied to:

• a record which is extensively intertwined and the customer requires a new record
• cases of Identity Fraud identified by the Intelligence and Investigations Branch

Only staff in the DQU can apply the restriction and, if required, allow temporary access to staff. In some cases Service Officers from other areas, may be granted permanent access, for example the Intelligence and Investigations Branch.

For partnered customers, restriction and access to restricted records must be applied to both records.

Service Officers requiring access to a restricted record should contact the DQU Intertwined Team.

An RUR is identifiable on entry to the record by

• a Display on Access (DOA) DOC, and
• a warning W0003DI that updates to the record are restricted, with details of the users who can update the record and contact details for the DQU. [Enter] past this screen if only view access is required

Changes to access of restricted records take effect almost immediately in production.