Deferring or discontinuing study before end of course for Pensioner Education Supplement (PES) 102-07020060

This is a change in the student's circumstances affecting their qualification for payment, and is therefore a notifiable event. In addition to the common notifiable events, students who are undertaking study or training must notify the Services Australia as follows:

• for notification reporters, within the 14 day notification period if any of the following events occur, or are likely to occur:
• for stimulus (and variable reporter) customers:
• by the Report Due Date, or
• by the Entitlement Period End Day (EPED)

If any of the following events occur, or are likely to occur:

• starting or discontinuing a full-time course of study
• not enrolling in a course as a continuing student by the end of the enrolment period
• not beginning in the course on the first day it is offered, or
• changing enrolment in the course

PES students may notify the change to their course end date or other study details by updating their details online if they are registered online and authenticated. If there is a change to the student's Participation Status or Student End Date, the record will either generate a DOC, or create a Change of Circumstances interaction with details of the change for follow up action to be undertaken by a Service Officer.

Customers with a Centrelink online account can view their personal information including study details through the 'My Profile' menu option in the Express Plus applications.

If Identity documentation is applicable, at every phone or personal contact, staff must check and update if required:

• all of a customer's addresses (including postal address), and
• telephone details (including mobile phone numbers)

Note: if the customers have authenticated themselves via Interactive Voice Response (IVR), address details do not need to be confirmed.

Generally, if a student ceases full-time study they cease to qualify for one of the Centrelink administered payments for students. However, if the customer has reduced their study load, they may qualify for a study load concession.