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Inter-environment Change of Address (ICoA) facility edits 102-03020090

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This document outlines assistance in dealing with the edits which occur and may prevent or delay the finalisation of an Inter-environment Change of Address (ICoA) activity. Edits indicate that there are situations which are preventing an ICoA transfer. Edits may be encountered by the user during the starting or scheduling of an ICoA or when monitoring a transfer.

Geographically based environments

The Centrelink computer system divides Australia into a series of geographically based environments. When a customer changes their address from one environment to another, their computer file record must also be transferred. The Inter-environment Change of Address (ICoA) facility is used to transfer records between environments.

Delay or prevention of transfer

As the ICoA facility requires action in two environments, there are various factors which can delay or prevent the transfer being finalised. This requires regular monitoring of the transfers to ensure all appropriate action is taken and finalised and that cases with problems are referred to mySupport. See Inter-environment Change of Address (ICoA) facility problem escalation process.

Customer requests review officer bypass

It should be noted that an Inter-environment transfer fails, with error code 'EO761T, Appeals Incomplete ODM Reconsideration exists', where the review officer reconsideration is bypassed at the customer's request. In this case, see Inter-environment change of address (ICoA) transfer of a customer record.

Inter-environment Change of Address (ICoA) facility hints

Inter-environment Change of Address (ICoA) facility problem escalation process