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Parenting exceptional circumstances review 102-01130050

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This document explains the parenting exceptional circumstances exemption review Service Update. This is the process to assess if the principal carer still needs the exemption or is now able to meet their mutual obligation requirements.

Exemption review Service Update

When a principal carer is granted an exemption from their mutual obligation requirements because of exceptional circumstances, a period for the exemption to apply will be determined.

The parenting exceptional circumstances exemption review Service Update will happen before the exemption period stops. It prompts the Service Officer to reassess the customer's circumstances and if the customer is now able to participate or if the exemption needs to reapply.

This Service Update will auto-book the customer a phone appointment, within 21 days of the exemption expiring. The Service Officer will need to discuss the customer's current circumstances and ascertain if the exemption still applies. The circumstances leading to the exemption may be one of the following:

  • major personal disruption to the Parenting Payment (PP) customer's home
  • major personal crisis
  • jury duty
  • being a refugee
  • volunteering during a state or national emergency
  • a temporary absence from Australia

Family and domestic violence is covered under Social Worker Exemption Reviews.

The process and the actions involved are outlined in the relevant Service Profiling Update Workflow. Finalising the Workflow will complete the Service Component on the customer's Service Strategy (PQSS) screen.

Customers selected for a parenting exceptional circumstances exemption review Service Update may be identified by searching for started (STA) Service Components (ID No. 212 or 255) using the Service Component Search (PQCS) screen, or by Service Update activities showing on the Worklist in WorkOptimiser.

Mutual obligation requirements for principal carers

Negotiating Centrelink Managed Job Plans

Approved activities for principal carers

Suitable/unsuitable work

Skills for Education and Employment (SEE)

Additional Child Care Subsidy (ACCS) (Transition to Work)

Mutual obligation requirements exemptions

Exempting a job seeker from mutual obligation requirements due to special circumstances

Managing compliance with compulsory requirements

The Service Strategy (PQSS) screen

Service Component Search (PQCS) and Service Component National Search (PQNS) screens

Service Components by number

Shared care for social security payments