Accessing details of Financial Supplement Loans (FSLs) 102-15010080

SFSS refers to the program name of the Scheme. Financial Supplement Loan (FSL) is the product of the Scheme. In other words, students applied for the product (FSL) and received this through the program (SFSS).

The funds for the FSL were provided by the Commonwealth Bank of Australia (CBA). When the student applied for FSL, the student entered into a loan contract with the CBA for a contract period. All loans were administered by Centrelink (now Services Australia) until the end of the contract period. At the end of the contract period, the outstanding loan was transferred to the Australian Taxation Office (ATO). The loan then became a debt to the Commonwealth and is repayable through the taxation system.

Refer these enquiries to the ATO website.

However, in some cases, customers may dispute the balance transferred or have general requests for information (such as details of repayments) that are better dealt with by the agency’s Service Officers.

The final balance on all outstanding loans will show as zero on our system. This does not mean the loan has been zeroed off, just that the balance has now been transferred to the ATO for recovery through the taxation system.

If a customer wants to request an explanation or apply for a formal review of their FSL decision, Service Officers should refer the case to a Subject Matter Expert (SME) or Authorised Review Officer (ARO).

If a customer has proof that the information held by the agency about their loan is incorrect, the customer should provide this evidence for investigation. Service Officers who receive this information should forward the details to the Student Programs Team.

The SFSS was introduced in 1993 and continued to be paid until December 2003 for eligible students who were in receipt of:

• Austudy
• Youth Allowance
• ABSTUDY
• ABSTUDY Pensioner Education Supplement (PES)
• Family and Community Services (FaHCSIA) PES, and
• Department of Education, Skills and Employment, PES