Restoring payments after bank account details provided 102-10040010
Expand allThis document outlines the procedure used to restore payments which have been suspended due to failure to provide bank account details.
Bank details not recorded
If a claim is granted without recording a bank account for direct credit of payments, the grant letter will include text advising the customer they must provide bank account details by a certain date. This date will be 28 days from the date of determination or date of commencement, whichever is the later, plus an allowance for reasonable postage of seven days (14 days if they live in a remote area or overseas).
A customer may be granted an exemption for a period of time or for a particular reason and, when that time expires or the reason no longer applies, they need to provide bank account details. A customer who advises they no longer have a previously nominated bank account will also need to provide new bank details. Failure to do so will result in automatic suspension of the customer's payment.
13 week time-frame to provide bank details
If the customer supplies the required bank account details within 13 weeks of the suspension of payment, their payments may be restored.
If, however, it is outside this time-frame of 13 weeks and a bank account has not been supplied, and/or an acceptable exemption has not been recorded, the payment will be cancelled. Restoration of the payment in this case is not an option. A new claim is required and bank account details must be supplied.
Related links
Restoration of JobSeeker Payment (JSP), Youth Allowance (job seeker) and Special Benefit (SpB)
Cancellation of payments (CLK)