Restoring payments after payment destination details provided 102-10040010

If a claim is granted without recording a payment destination for direct credit of payments, the letter sent to the customer will tell them to provide the payment destination details by a certain date. This date will be 28 days from the date of determination or date of commencement, whichever is later, plus an allowance for reasonable postage of seven days (14 days if they live in a remote area or overseas).

A customer may be granted an exemption for a period of time, or for a particular reason. When that time expires or the reason no longer applies, they must provide payment destination details.

If the customer’s previous payment destination is no longer valid, they must provide the new details. If they fail to do so, the payment will be automatically suspended.

If the customer:

• provides payment destination details within 13 weeks of the payment being suspended, the payments may be restored
• does not provide payment destination details within 13 weeks and an acceptable exemption has not been recorded, the payment will be cancelled. They must make a new claim, and provide the payment destination details