Restoring payments after payment destination details provided 102-10040010

This document outlines how to restore payments that were suspended because the customer did not provide the payment destination details.

This table describes the process for restoring a payment after the payment destination details are provided.

Step	Action
1	Payment destination details provided within 13 weeks + Read more ... Were the payment destination details provided within 13 weeks after suspension of payment (reason code PDD)? Yes, go to Step 2 No, go to Step 3
2	Restore payments + Read more ... Update payment destination details on Payment Destination Details (PAS) screen Restore payment from Date Paid To +1. Note: if Family Tax Benefit (FTB) is cancelled (as a result of an income support payment being suspended/cancelled) and rent assistance is being paid with FTB, the FTB must be restored first Record details on a DOC Finalise activity on the Assessment Result (AR) screen Procedure ends here.
3	Payment destination details provided after 13 weeks + Read more ... If the details are provided after 13 weeks, payment will be cancelled (reason 'PDD'), and restoration is not an option. The customer must make a new claim and provide the payment destination details.

Operational Information