Restoring payments after bank account details provided 102-10040010

This document outlines the procedure used to restore payments which have been suspended due to failure to provide bank account details.

This table describes the procedure used to restore a payment after the bank account details have been provided.

Step	Action
1	Have the bank account details been provided within 13 weeks after suspension of payment (reason code PDD)? + Read more ... Yes, go to Step 2 No, go to Step 3
2	Restore payments + Read more ... Update bank account details on Payment Destination Details (PAS) screen Restore payment from Date Paid To +1. Note: if the customer's Family Tax Benefit (FTB) is cancelled as a result of the income support payment being suspended/cancelled restore FTB first where rent assistance is paid with the FTB Record details on a DOC Finalise activity on the Assessment Result (AR) screen Procedure ends here.
3	Bank account details provided after 13 weeks + Read more ... If details are provided after 13 weeks, payment will be cancelled (reason 'PDD') and restoration is not an option. A new claim is required and bank account details must be supplied on claim.

Operational Information