Restoration of Carer Allowance (CA) 009-03110040

When restoring CA:

• re-establish the carer's eligibility, and
• restart payment from the date they became eligible again

Before restoring payments, update the carer's record if there has been a change in circumstances.

When restoring Carer Payment (CP) and CA, restore CA first and then CP. Unless CP was cancelled reason CID.

The carer will need to reclaim if they have been cancelled for more than 13 weeks. They can do this via:

• online claim, or
• Assisted Customer Claim (ACC) via a Service Officer

The online claim and ACC will determine if there is a need for a:

• new medical report, or
• Care Needs Assessment

See Claiming Carer Payment (CP) and/or Carer Allowance (CA).

A carer may qualify for arrears back to the date they last received CP (child).

A claim for CA (child) will be backdated to the date CP (child) stopped if:

• claimed within 28 days of CP (child) ceasing, and
• the carer qualifies

Claims lodged outside the 28 day period cannot be backdated.