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Initial contact and claims by a carer 009-01010000



This document outlines payments and concession cards available for carers.

Carer Payment (CP)

CP is an income support payment for a carer providing constant care in the home of the care receiver. It is income and asset tested both for the carer and care receiver.

For more information, see Eligibility for Carer Payment (CP) and/or Carer Allowance (CA).

Carer Allowance (CA)

CA is an income supplement for people who provide additional daily care and attention for an adult or child with a disability or medical condition, or an adult who is frail aged. It can be paid in addition to wages or an income support payment.

CA is:

  • income tested
  • not taxable
  • not asset tested

Note: the CA income test does not affect the rate of CA.

For more information, see Eligibility for Carer Payment (CP) and/or Carer Allowance (CA).

Concession cards

Carer Payment (CP)

CP recipients automatically receive a Pensioner Concession Card (PCC), unless they qualify under short term or episodic care provisions for a child under 16 years of age, in which case they receive a Health Care Card (HCC).

Carer Allowance (CA)

CA recipients for adult care receivers do not automatically receive a HCC. If they do not already have a PCC or HCC, they may test their qualification for a Low Income Health Care Card (LIC).

All CA (child) care receivers are eligible for a HCC in their name in addition to any PCC or HCC held by the carer.

If a (child) care receiver does not qualify their carer for payment of CA, they may be entitled to a HCC only CA to help with the cost of medications.

Full-time students may be entitled to an Ex-Carer Allowance (Child) Health Care Card (EHC) if they held a Carer Allowance HCC on the day before they turned 16 years of age.

Ex CA (child) care receivers may be eligible for a EHC when they turn 16 years of age.

Carer Adjustment Payment (CAP)

CAP is a one-off payment for families where, following a catastrophic event involving a child under 7 years of age, there is a period of significant adjustment because of the care needs of the child. CAP helps families with additional costs during the adjustment period immediately after the diagnosis.

Claims for CAP must be lodged within 2 years from date of diagnosis of a severe illness, medical condition or major disability following the catastrophic event.

For more information, see Carer Adjustment Payment (CAP) for carers of young children.

The Resources page contains a link to information for carers on the Services Australia website.

Contents

Transfers

Carer Payment (CP) and/or Carer Allowance (CA) Child to Adult Transfer (CTAT)

Transfer from JobSeeker Payment (JSP)/Youth Allowance (YA) to Carer Payment

Transfer from Wife Pension (WP) to Carer Payment (CP)

Transfers to Carer Payment (CP)

Lodging a claim

Claiming Carer Payment (CP) and/or Carer Allowance (CA)

Completing the Carer Payment Income and assets details of the person or child/children being cared for

Completing the Claim for Carer Allowance following Carer Payment Review (SA341)

Creating a Carer Payment (CP) link for paper claims where the care receiver is the carer's partner

Creating a Carer Payment link for paper claims (carer is not partner of care receiver)

Coding a paper claim

Coding a paper claim for Carer Allowance (CA) where the care receiver is 16 years of age or over

Coding a paper claim for Carer Allowance (CA) where the care receiver is under 16 years

Coding a paper claim for Carer Payment (child) for a disabled adult and 1 or 2 children with a disability or medical condition (multiple care)

Coding a paper claim for Carer Payment (CP) for one care receiver or combined care receivers under 16

Coding a paper claim for Carer Payment (CP) where the care receiver is 16 years of age or over

Coding the paper Carer Payment and/or Carer Allowance Care Needs Assessment for a child under 16 years

Assessing a claim

Assessing a claim for Carer Allowance (CA) using the combined assessment scores of 2 children

Assessing a recognised disability for Carer Allowance (CA) (child)

Assessing Carer Payment (CP) (child) when caring for 2 to 4 children each with a disability or medical condition (combined care)

Assessing Carer Payment (CP) when the care is shared

Carer Payment (CP) grant overlaps existing Carer Allowance (CA) absence

Carer Specialist Assessment Team (CSAT) referrals for Carer Payment (CP) (child)

Complications to grants of Carer Payment (CP) and/or Carer Allowance (CA)

Death of care receiver before claim for Carer Payment (CP) and/or Carer Allowance (CA) is finalised

Processing claims for Carer Payment (CP) and/or Carer Allowance (CA)

Re -use and re -claim provisions for Carer Payment (CP) (child) and Carer Allowance (CA) (child) claims

Rejecting a Carer Allowance (CA) claim

Rejecting a Carer Payment (CP) claim

Reassessment of CA Health Care Card (HCC) only entitlement to payment level Carer Allowance (CA) for a child

Progress of claim

Progress of claim - Carer Payment (CP) and/or Carer Allowance (CA)

First Contact Service Offer (FSCO) workflow

Eligibility for Carer Payment (CP) and/or Carer Allowance

Other assistance and supports for carers

Change of circumstances or absences for carer and/or care receiver