Skip to navigation Skip to content

Carer Payment (CP) grant overlaps existing Carer Allowance (CA) absence 009-03040090



This document outlines information on processing a grant for Carer Payment (CP) when the carer is currently receiving Carer Allowance (CA) and they have an existing absence recorded on the system.

On this page:

Recorded Carer Allowance (CA) absences and Carer payment (CP) new claims in Process Direct

Recorded Carer Allowance (CA) absences and Carer payment (CP) new claims in Customer First

Recorded Carer Allowance (CA) absences and Carer payment (CP) new claims in Process Direct

Table 1: this table explains how to update respite recorded for CA absences when the carer claims CP for the same period.

Step

Action

1

The new claim activity + Read more ...

Code the new claim activity for Carer Payment. See Processing claims for Carer Payment (CP) and/or Carer Allowance (CA)

Do not finalise the new claim activity.

2

Temporary cessation of care summary (ABCE) screen + Read more ...

  • Go to the ABCE screen
  • Select Expand next to the appropriate care receiver. This will display the table if absence types for the care receiver
  • Take note of the absence balances against Carer Allownce for the care receiver
  • Go to the Temporary absence details (ABSN) screen

3

Temporary absence details (ABSN) screen + Read more ...

Any recorded Carer Allowance absences display on this screen. Take note of the details of the current Carer Allowance absence recorded, then:

  • Select Delete to delete this absence
  • Select Add to code a new absence, the Create temporary absence details box will display. Re-enter the line with the details of the current absence. This is required because the Pensions system will ignore the absence already coded
  • Select Save
  • The ABSN screen will redisplay with the absence and a new provisional line

4

Checking the calculation on the ABCE screen + Read more ...

To check the calculation on the ABCE screen, the Carer Payment claim will need to be finalised. Make sure all other coding has been completed before finalising the claim.

  • Select Assess, the Errors (SWE) screen will display
  • Select Assess, the Entitlement (ELD) screen will display
  • Finalise the activity on the ELD screen and record details on a DOC
  • Once Carer Payment claim has finalised, go to the ABCE screen to check that coding is showing correctly
  • Go to ABSN screen to check that temporary absence details reflect correctly for both Carer Allowance and Carer Payment

The absence will now be taken into account for the purposes of Carer Payment.

Recorded Carer Allowance (CA) absences and Carer payment (CP) new claims in Customer First

Table 2: this table explains how to make updates in Customer First to respite recorded for CA absences when the carer claims CP. This table should only be used when instructed to hand over the claim activity from Process Direct to Customer First.

Step

Action

1

The new claim activity + Read more ...

Code the new claim activity for Carer Payment. See Coding a claim for Carer Payment (CP) where the care receiver is 16 years of age or over

Do not finalise the new claim activity. Go to the Care Receiver Summary (CRS) screen and select the appropriate care receiver from the list. Press [Enter].

2

Care Receiver Task Selector (CETS) screen + Read more ...

On the CETS screen, 'S'elect the Absence Enquiry: field and press [Enter].

3

Absences Enquiry Screen (ABCE) + Read more ...

This screen provides a summary of the absences taken in the current calendar year.

Code 'Y' in the Go to Absences Details Screen? (Y/N): field and press [Enter].

4

Absences Details (ABSN) screen + Read more ...

Any recorded CA absences display on this screen.

Write down the details of the current absence. 'D'elete the line and then re-enter the line with the details of the current absence. This is done because the Pensions system will ignore the absence that is there already.

Press [Enter]. The ABSN screen will redisplay with the absence accepted and a new input line. Press [Enter].

5

Checking the calculation on the ABCE screen + Read more ...

To double-check the calculation on the ABCE screen, follow these steps:

  • When the Assessment Results (AR) screen displays, do not finalise the activity
  • Type 'ABCE' in Nxt:. The ABCE screen will only show the updated data after the activity has been assessed via the AR screen
  • Record the details on a DOC in the carer's record
  • Go to the AR screen to finalise the activity

The absence will now be taken into account for the purposes of Carer Payment.