Coding a paper claim for Carer Payment (child) for a disabled adult and 1 or 2 children with a disability or medical condition (multiple care) 009-04050050

A system issue exists resulting in incorrect and/or incomplete claim forms being issued to customers. Staff must follow the workaround available in Network News Update (NNU) - NNU - PD - CLM - CAR - FCSO issuing incomplete system-generated forms (12719)

This document outlines how to code paper claims for Carer Payment (CP) for a disabled adult and 1 or 2 children, each with a disability or medical condition (multiple care).

Grant or rejection of claim

On completion of recording the paper claim all the carer's details will be registered on the system and their record should be linked to the care receiver's record. The system will process the information and will grant or reject the claim accordingly.

Claims lodged after the death of a customer would be assessed under some circumstances.

The Resources page contains contact details for Services Australia's DVA Clearance Team.

Related links

Carer Payment (CP) (child) when caring for a disabled adult and one or two children with a disability or medical condition (multiple care)

Carer Payment (CP) (child) short term care

Carer Payment (CP) (child) when caring for two to four children each with a disability or medical condition (combined care)

Carer Payment (CP) claims for care receivers aged under 16

Eligibility for Carer Payment (CP) when a care receiver is aged under 16

Adult Disability Assessment Tool (ADAT)

Disability Care Load Assessment Determination (DCLAD) (2020)

Completing Department of Veterans' Affairs (DVA) clearances and income coding