Add or remove characteristics for Centrelink Confirmation eServices (CCeS) businesses 101-09010050
This page contains the process for the Third Party Programs team and National Business Gateway to add or remove characteristics for a CCeS business.
Adding or removing CCeS characteristics
This table describes the process for staff to add or remove CCeS characteristics from a CCeS business record. Updates can be made in Customer Record or Customer First.
See the Resources page for a list and descriptions of the CCeS characteristics.
Step |
Action |
1 |
Business requests to change its CCeS characteristics + Read more ... All requests by a CCeS business to add or remove characteristics to its profile must be in writing from an authorised officer. If the request is to add new characteristics, the business must detail the additional information required and why it is needed. The Third Party Programs team (TPP) must ensure there is a legitimate need for the additional customer information before proceeding to add characteristics to a business record. If there is any doubt, evidence should be requested from the business. Note: a CCeS business should only be given access to the minimum amount of customer information required to enable it to confirm entitlement to a concession, rebate or service. |
2 |
Access the business record + Read more ... Access the business record in the following ways:
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3 |
View the Org Characteristic Profile + Read more ...
If updates are needed for multiple Characteristic Enquiry Groups, code the updates separately for each group. This can be done within the same activity. |
4 |
Org Characteristic Market Sector (OCMS) screen + Read more ... The OCMS screen allows staff to view or update the market sector that applies to a CCeS business. The market sector generally matches the business category allocated to the business within their CCeS contract. When a business requires updates to their characteristics, the market sector should not be changed. If the business currently has:
Note: historical pages and information can be viewed by typing in the number of the page in the Page field. |
5 |
Business has standard characteristics + Read more ... If the business has a standard characteristic profile and staff are updating (adding or removing), update the OCMS screen with the following:
(Any change to characteristics in a standard profile will change the business to a non-standard characteristic profile). |
6 |
Business has non-standard characteristics + Read more ... If the business has a non-standard characteristic profile and staff are updating characteristics (adding or removing):
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7 |
Org Characteristic Details (OCCD) screen + Read more ... The OCCD screen allows a user to view or update the business’ characteristic profile. For existing CCeS agreements, a Y is displayed next to the characteristics that currently apply to the business:
If:
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8 |
Adding characteristics + Read more ... Note: there are 2 screens that will display a business’ characteristics on the CCS agreement (as indicated by the number in the Column field). When updating characteristic profiles, check both screens and select all existing characteristics allocated to the business on each screen. To scroll through the screens, use one of the following options in:
Before making any updates to characteristics note down or take a screenshot of the existing characteristics on screen 1 and 2 of the OCCD screen. To add new characteristics, on the OCCD screen:
If selecting the Date Paid To, Payment End Date, Payment Status and/or Date of Grant characteristics, at least one Payment Type characteristic must be selected or an error will present. |
9 |
Removing characteristics + Read more ... Note: there are 2 screens that will display a business’ characteristics on the CCS agreement (as indicated by the number in the Column field). When updating characteristic profiles, check both screens and select all existing characteristics allocated to the business on each screen. To scroll through the screens, use one of the following options in:
To remove characteristics (if they are no longer required):
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10 |
Org Work Unit Summary (OWUS) screen + Read more ... Staff will also need to update the appropriate work unit details when adding characteristics on a business record via the OWUS screen. Removing characteristics from OSAS will automatically remove them from the work units on OWUS screen. The OWUS screen allows staff to view a summary of work units that are currently attached to a business. Note: new work units cannot be added to an existing business record. Go to the OWUS screen. If adding characteristics:
If removing characteristics:
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11 |
Updates required to additional Characteristic Enquiry Groups + Read more ... Are there other Characteristic Enquiry Groups to be updated?
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12 |
Complete the update on the Assessment Results (AR) screen + Read more ... Go to the AR screen and complete the activity to finalise updates. |
13 |
Notify the business + Read more ... The business can be notified by email that the request to add or remove characteristics is complete. |
14 |
DOC the record + Read more ... Add a DOC to the record to detail the updates made, including the name of the authorised officer who made the request to change the characteristics. |