Contact Details
National Business Gateway
Income Management Policy Helpdesk
Services Australia website
Income Management organisations
Intranet links
Income Management Organisations
Income Management Reform Branch
National Business Gateway (NBG)
Failed transfer error codes
This table describes a list of failed transfer error codes, including the reason for the error and the required action.
Category title | Description |
E229AS | Error Code: E229AS Error: Must enter PEN manual adjustment for customer Reason: Rate Details (RATS) adjustment required Required Action: Follow usual process for an activity that requires a manual adjustment |
E245PIA | Error Code: E245PIA Error: Current instruction already exists for this benefit/organisation Reason: Occurs when the customer already has a deduction to the gaining business for the same service reason Required Action: Manually follow up transfer |
E263PI | Error Code: E263PI Error: Competing activity prevented processing Reason: Occurs when a ‘STA’rted activity has prevented the deduction update Required Action: Follow usual process for failed deductions with a ‘STA’rted activity on Activity List (AL) screen |
M9852 | Error Code: M9852 Error: Customer deceased Reason: Occurs when attempting to transfer a deduction for a deceased customer Required Action: Follow usual process for deceased customers |
E120PI | Error Code: E120PI Error: Target Amount cannot be less than $10 Reason: Occurs when a deduction is selected for transfer and the new Target Amount (current balance outstanding) is less than $10 Required Action: Manually follow up transfer |
E122PI | Error Code: E122PI Error: The requested Target Amount is less than the Instruction Amount P.F. Reason: Occurs when the new Target Amount (current balance outstanding) is less than the Instruction Amount Required Action: Manually follow up transfer |
E159PI | Error Code: E159PI Error: Benefit status must be current to setup Centrepay deductions Reason: Occurs when attempting to transfer a deduction and losing benefit is no longer current (ignored when transferring Income Management deductions) Required Action: Manually follow up transfer |
E253PI | Error Code: E253PI Error: Account reference is mandatory for this organisation Reason: Displayed when an account reference does not exist for the gaining business/service reason Required Action: Manually follow up transfer |
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