This table describes a list of failed transfer error codes, including the reason for the error and the required action.
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Category title |
Description |
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E229AS |
Error Code: E229AS
Error: Must enter PEN manual adjustment for customer
Reason: Rate Details (RATS) adjustment required
Required Action: Follow usual process for an activity that requires a manual adjustment
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E245PIA |
Error Code: E245PIA
Error: Current instruction already exists for this benefit/organisation
Reason: Occurs when the customer already has a deduction to the gaining business for the same service reason
Required Action: Manually follow up transfer
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E263PI |
Error Code: E263PI
Error: Competing activity prevented processing
Reason: Occurs when a ‘STA’rted activity has prevented the deduction update
Required Action: Follow usual process for failed deductions with a ‘STA’rted activity on Activity List (AL) screen
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M9852 |
Error Code: M9852
Error: Customer deceased
Reason: Occurs when attempting to transfer a deduction for a deceased customer
Required Action: Follow usual process for deceased customers
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E120PI |
Error Code: E120PI
Error: Target Amount cannot be less than $10
Reason: Occurs when a deduction is selected for transfer and the new Target Amount (current balance outstanding) is less than $10
Required Action: Manually follow up transfer
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E122PI |
Error Code: E122PI
Error: The requested Target Amount is less than the Instruction Amount P.F.
Reason: Occurs when the new Target Amount (current balance outstanding) is less than the Instruction Amount
Required Action: Manually follow up transfer
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E159PI |
Error Code: E159PI
Error: Benefit status must be current to setup Centrepay deductions
Reason: Occurs when attempting to transfer a deduction and losing benefit is no longer current (ignored when transferring Income Management deductions)
Required Action: Manually follow up transfer
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E253PI |
Error Code: E253PI
Error: Account reference is mandatory for this organisation
Reason: Displayed when an account reference does not exist for the gaining business/service reason
Required Action: Manually follow up transfer
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