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ParentsNext exemptions and exits 101-18041800

Before starting this process, staff must read the Operational Message.

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This document explains details about when a ParentsNext participant may be exempt or exited from the ParentsNext program. Taking part in ParentsNext is now voluntary, however eligibility for ParentsNext will still be automatically determined by the system. For further information, see ParentsNext eligibility and servicing.

Exemptions

From 3 June 2024, the Temporary ParentsNext Exemption (TPN) is to be used for customers who display as compulsory. This will enable customers to voluntarily participate in the program until it ceases on 31 October 2024.

Do not refer customers for ParentsNext provider appointments.

ParentsNext will end on 31 October 2024. Before then:

  • Services Australia appointments ceased from 9 September 2024
  • Provider appointments ceased from 13 September 2024
  • Staff must not make referrals to providers from 16 September 2024

The Resources page has a list of the ParentsNext exemptions that are available to the agency and ParentsNext providers, plus links to mySupport and the Level 2 Parenting Payment Helpdesk.

ParentsNext eligibility and servicing

ParentsNext appointments and processing

Family and domestic violence

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Assessing and coding medical evidence for temporary incapacity exemptions

Exempting a job seeker from mutual obligation requirements for serious illness

Exempting a job seeker from mutual obligation requirements due to special circumstances