Business Hub 101-19103125

Questions

Answers

Is Business Hub the right fit for my program area?

Business Hub and Centrelink Business Online Services, known collectively as Business Online Services (BOS), are applications that can be used to better assist vulnerable customers in accessing services they would normally need to contact the agency to complete. The business can complete a task with the consent of the customer via:

• a user logging into the system and selecting a service within Business Online Services (BOS), or
• acting on behalf of the customer as a nominee (such as a public trustee) by:
  • logging into BOS
  • selecting Nominee Services in Business Hub, and
  • complete tasks as a business

If the program area currently provides a service to businesses or organisations via a manual process, Business Hub may be suitable. If the program area interacts with businesses who need to complete varying tasks on behalf of a customer, Nominee Services may be suitable.

What is the difference between businesses completing a service or a task?

Businesses who require a service to complete a task on behalf of a customer will usually only need access to complete the service that they provide for the customer. For example, a business requires the ability to lodge a Paid Parental Leave claim with the agency, they can log on to Business Hub and complete a claim on behalf of their employee for their business.

Businesses who wish to act on behalf of customers that need to lodge claims or submit varying forms with the agency would be best suited to act as a nominee for the customer via Nominee Services.

Can Business Hub users register if they are overseas?

No, PRODA does not currently accommodate overseas users. Overseas users will remain in CBOS at this stage.

Where can I find more information?

See User guides for Business Hub services.

Education and support for individual business online services can be provided by the relevant program area. For more support, email the Business Design Team.

Item

Description

PRODA user is suspected of sharing their PRODA RA

To: Provider and Integrity Response

Subject: Suspected sharing of PRODA RA – Suspend Account

Email text:

To PRODA Operational Support,

The following PRODA user is suspected of sharing their PRODA RA.

• PRODA RA: [Enter PRODA RA]
• PRODA user’s name: [Enter user’s name]
• Business details:
  • role within the business [Enter role]
  • the Australian Business Number (ABN) [Enter ABN]
  • work phone number, address, and email address [Enter phone, address and email]
• Details of person who contacted: [Enter name of contact]
• Action to take: Suspend PRODA RA
• Reason: The genuine PRODA account holder with access to services available via Business Hub is suspected of misusing services (in breach of T&Cs).
• Comments to include when suspending PRODA RA:
  • Sharing their PRODA RA to access Business Hub, Suspend Account.

PRODA account compromised

To: Provider and Integrity Response

Subject: The PRODA account has been compromised – Suspend Account

Email text:

To PRODA Operational Support,

There is reason to believe following PRODA account has been compromised.

• PRODA RA: [Enter PRODA RA]
• PRODA user’s name: [Enter user’s name]
• Business details:
  • role within the business [Enter role]
  • the Australian Business Number (ABN) [Enter ABN]
  • work phone number, address, and email address [Enter phone, address and email]
• Details of person who contacted: [Enter name of contact]
• Action to take: Suspend PRODA RA
• Reason: The PRODA account has been compromised. [Include details]
• Comments to include when suspending PRODA RA:
  • PRODA RA to access Business Hub has been compromised, Suspend Account.

PRODA user is requesting reactivation of their suspended PRODA RA

To: Provider and Integrity Response

Subject: PRODA user requesting reactivation of their PRODA RA

Email text:

To PRODA Operational Support,

The following user has contacted and passed the POI security checks. Please reactivate their PRODA RA.

• PRODA RA: [Enter PRODA RA]
• Name: [Enter the user’s name]
• Business details:
  • role within the business [Enter role]
  • the Australian Business Number (ABN) [Enter ABN]
  • work phone number, address, and email address [Enter phone, address and email]
• Action to take: Reactivate PRODA RA
• Comments to include when reactivating PRODA RA:
  • POI check completed, reactivate PRODA RA to access Business Hub