Coronavirus Supplement 101-20033043

If the customer:

• was in receipt of a Coronavirus Supplement (CVS) eligible Income Support Payment (ISP) and:
• their payment was cancelled or they transferred to another CVS eligible ISP, go to Step 3
• they transferred to a non CVS eligible ISP and the claim was backdated, go to Step 5
• they are still receiving the same payment, go to Coronavirus Supplement (CVS) debts
• was incorrectly paid CVS as the applicant/guardian for a dependent ABSTUDY customer as a change in care occurred before 31 March 2021, go to Step 2

Note: if a change of applicant/guardian occurred after 31 March 2021, the applicant/guardian is eligible for CVS.

If a customer was incorrectly paid CVS as the applicant/guardian for a dependent ABSTUDY customer as a change in care occurred before 31 March:

• manually raise the debt against the previous applicant/guardian, and
• pay the CVS to the new applicant/guardian

To manually raise the debt against the previous applicant/guardian and pay CVS to the new applicant/guardian:

• create a Debt Raising ACTion Doc Request Fast Note:
• Select Auto Text option > Debts > Debt Raising > Debt Raising ACTion Doc Request > Confirm
• Add details to the Fast Note:
  Customer Reference Number (CRN) of the applicant/guardian record, to raise the debt on
  Amount of debt to raise
  Period debt covers
  Reason to raise the debt
• reissue the CVS to the new applicant/guardian via the Payment Adjustment Screen (PYAJ):
• Reason Code: SYL
• Service Reason: ABY
• Period Date: Period CVS to be paid for (27042020 to 28092020)
• Component: CVS
• Amount $: Amount of CVS applicant/guardian to be back paid
• Note: only a APS5 Service Support Officer (SSO) can action a PYAJ

Procedure ends here.

Review the customer record.

Note: customers transferring from a CVS eligible ISP to another CVS eligible ISP and receiving CVS in the current CVS entitlement period, they will not receive it a second time.

Did the customer received at least $1 (this includes amounts under $1, for example $0.48) of an eligible CVS ISP for the final entitlement period (including a part payment period)?

• Yes, the customer is eligible for CVS. Go to Step 4
• No, go to Coronavirus Supplement (CVS) debts

Check the Payment Summary (PS) screen to confirm if:

• final CVS amount paid, and
• if the correct CVS amount was paid

If the final CVS payment was not paid to the customer or the amount paid was incorrect, escalate via mySupport. See the Resources page for a link.

Procedure ends here.

Retrospective review

A CVS debt creates if a retrospective review shows the customer is no longer eligible for at least $1 (this includes amounts under $1, for example $0.48) of an eligible CVS ISP for the final entitlement period (including a part payment period).

If the retrospective review is a benefit transfer from an eligible CVS ISP to a non-eligible CVS ISP:

• finalise the CVS debt activity as Finalised No-Debt
• the customer does not need to repay the CVS debt
• do not override the CVS outcome of a benefit transfer without specialist advice

Backdating

If a customer transfers from a CVS eligible ISP to a non CVS eligible ISP, for example a benefit transfer to Disability Support Pension (DSP) or Carer Payment (CP), any arrears due to backdating are automatically reduced/offset by the CVS received. Record any CVS negative adjustments from the benefit transfer:

• in the Debt Management Information System (DMIS), and
• as Finalised No-Debt

For example, the rate of payments a customer received on Job Seeker Payment with CVS is higher than the backdated rate of DSP. The difference is not recovered and finalised no debt.

Net arrears

Net arrears for customers who transferred to a non CVS eligible ISP payment after the ICT implementation on 8 August 2020, will occur if:

• a customer transfers from a CVS eligible payment to a non-eligible CVS ISP, and
• the CVS eligible payment including CVS is lower than the amount payable for the non-eligible CVS ISP

To calculate the amount of non-eligible CVS ISP:

• all CVS negative adjustments from a single activity form one debt activity. They are not split by entitlement period
• previously split Coronavirus Supplement debts are joined into one per debt creating activity (with the lowest Debt ID) with the remaining debts Finalised No-Debt
• deduct the CVS eligible payment plus CVS paid from the arrears of non-eligible CVS ISP date of grant
• if the difference is greater than zero, this amount is to be paid. If there is a negative amount, then no debt is to be raised

Note: these rules also apply for a customer transferring from a CVS eligible ISP to a Department of Veteran Affairs (DVA) payment.

Are there any negative adjustments from the benefit transfer?

• Yes, record in the Debt Management Information System (DMIS) and Finalise No-Debt. Procedure ends here
• No, no further action is needed. Procedure ends here