Grandparent, Foster and Kinship Carer Advisers 101-23041750
Expand allThis is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.
If you have concerns about a child's safety, follow the risk and referral process.
Grandparent, Foster and Kinship Adviser Keywords
Use these keywords in the GFKCA (Grandparent, Foster, and Kinship) Fast Notes.
Note: more than one keyword can be added to a Fast Note. For example: Adviser transfers a call from a kinship carer to the Families line, the Fast Note would include #GADNT#, #INTREF# and #KIN#.
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Keyword |
Description |
|
#GADNT# |
Use in all Fast Notes created by Advisers. |
|
#EXTREF# |
Use when the Adviser provides the caller with external referrals (other government agencies such as Department for Child Protection, non-government organisations (NGOs), community groups etc.). |
|
#INTREF# |
Use when the Adviser provides the caller with internal referrals (other specialists such as a social worker, Financial Services Information (FIS) Officer, Child Support, Medicare etc.). |
|
#KIN# |
Use when the Adviser has contact with a kinship carer. |