Coding departures and returns for customers leaving Australia 061-02010000
Expand allConsequential reviews - Information on departure and return consequential reviews
Table 1
|
Item |
Description |
|
1 |
Agreement Payment check Description: Cus has returned from O/S. Check increase or grant of foreign pension. Action required: Centrelink International Services (CIS) Service Officers are to review customer's entitlements for customers paid under International Agreements. See Return to Australia procedures for Centrelink International Services (CIS) staff. |
|
2 |
Code return to Aus Description: Script cannot code return; code it manually. If return is in the future, an FAL review must be set. Action required: Code the customer's return to Australia (AU) manually or set up a manual review where the return date is in the future. See:
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3 |
Participation requirements Review Description: Check Cus Participation/Jobseeker requirements. Action required: Where the job seeker is granted payment for approved travel and an exemption is applied, Service Officer must check and update where applicable so exemption ends when customer returns to AU. See Exempting a job seeker from their mutual obligation requirements when going overseas. |
|
4 |
Respite Care or Carer/Caree Portability Review Description: Cus/Carer may be taking a respite break or Carer/Caree may be going o/s - review? Action required: A carer has a respite period of 63 days therefore, anything after that may result in loss of qualification/entitlement. Portability is not the only reason that contributes to the 63 days. If the care receiver is overseas and not with the carer, review the carer to check their qualification/entitlement. See:
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|
5 |
Return of outstanding SU19 forms Description: Does customer need to lodge a SU19 before they leave Australia? Failure to lodge may result in under/overpayment and/or difficulties restarting payments upon return to Australia. Action required: Where the customer is required to report, they must report before departure so they correctly paid up to the date of departure. |
|
6 |
Review Apprentice/Trainee Status Description: Will cus still be an apprentice? Can they be paid if they aren't? Action required: Service Officer to review customer's apprentice/trainee circumstances and payment entitlements and take appropriate action. |
|
7 |
Review Participation Agreement Description: Customer may not satisfy participation requirements. Refer to PA for review? Action required: If the customer has mutual obligation requirements they may be granted a temporary exemption for the period they are payable overseas for an approved reason only. See: |
|
8 |
Review Student Status Description: Will customer still be a student? Can they be paid if they aren't? Action Required: Service Officer to review customer's student status and payment entitlements and take appropriate action. See: |
|
9 |
Section 24 Review Description: A/n is treated as a single person even though they are partnered. Does partner live overseas? Is a/n joining their partner? How will this affect a/n's payments? See MS screen and DOCuments for details. Action Required: Section 24 review must be conducted and the customer's circumstances assessed to determine if they continue to meet the relevant criteria and can be paid at the single rate. |
|
10 |
SHC Reissue Description: Can SHC be reissued without need for new claim? Check if cancellation of SHC has been less than 13 weeks. Run SHC Grant/Reissue script if available. Action Required: Where customer's Commonwealth Seniors Health Card (CSHC) has cancelled because of their overseas departure, assess if a verbal re-claim can be completed. See: |
|
11 |
Transfer from I Environment? Description: Should record be transferred from the I environment? Action Required: Payments made to customers to an overseas bank account must be transferred into Environment I for the Payment Destination Overseas (PAPO) screen to be updated. Where a customer returns from overseas, their record may have to be transferred from Environment I where payments are paid into an AU bank account. See: |
|
12 |
Vacation of Home Property Review Description: Customer owns their home in Australia. VHP review required? If customer is still overseas after 12 months, their home in Australia becomes an assessable asset. Action required: Assessment of customers home ownership/assets may be required after notification of a departure to live in another country. |
Travel details required
Table 2
Alternative departure date – example
Table 3