Proof of Life Certificate (AUS061) enquiries and cancellations 061-19120306

For Centrelink International Services (CIS) staff.

Wording for DOCs

Restoring payment

Note: if arrears have been zeroed, the Arrears have been zeroed Display on Access (DOA) DOC below must also be put on the record.

Restoring payment DOC text

Customer contacted about PoL cancellation, DOV: (insert cancellation date)

Qualification for payment prior to restoration has been checked: YES/NO

Date of receipt of valid PoL certificate: (insert DOR)

Date customer last paid: (insert date last paid)

Is customer entitled to any arrears? YES/NO

Arrears period: XX/XX/XX-XX/XX/XX (exclude if no arrears paid)

Arrears amount: $ (exclude if no arrears paid)

Restoration as per SS Admin Act 1999 S85. (DSP/CAR/AGE)

Arrears have been zeroed Display on Access (DOA) DOC text

Customer returned a Proof of Life Certificate more than 13 weeks after their payment was cancelled. Proof of Life legislation allows the pension to be restored without arrears. System limitation will not allow for restoration of payment with a break in payment. Payment has been restored using BA screen. Arrears have been manually zeroed for the period from date of cancellation to the day before receipt of the Proof of Life Certificate – XX/XX/XX to XX/XX/XX. Future re-assessments over the same period will need to consider the zeroed arrears.

Arrears from XX/XX/XX have been released to customer’s bank account.

Validating the Proof of Life Certificate and authorised certifiers

A valid Proof of Life Certificate must be completed, signed, and verified by authority.

Note: the certificate can be signed by a Correspondence nominee (NOC) or Power of Attorney (POA). The certificate must be signed and dated by the NOC or POA and the authorised certifier within a 7-day period.

If the customer is unable to sign the certificate and the certificate is signed by another person on the customers behalf who is not a NOC or POA, evidence of the customer’s inability to sign must be provided.

See Authorised representative and nominees.

Persons authorised to verify a Proof of Life Certificate:

Official of a local or regional government authority (for example, municipal authority) or pension agency (only from 14 February 2024, prior to this date they were not authorised)
Official of a pension agency
Lawyer/solicitor/barrister of a law court
Police officer
Australian Embassy/Consulate/High Commission
Judge/Magistrate of a law court
Registrar of a law court
Justice of the peace or equivalent
Notary public or equivalent
Medical doctor who is registered/licenced to practice by the country’s relevant competent authority

The authorised certifier must have verified the identity of the person and sighted the person who is in their physical presence. Sighting the person through video conferencing does not comply with the requirement.

Common overseas pension funds and agencies

Country	Fund name	Acronym
Austria	Hauptverband der Österreichen Sozialversicherungsträger Central Fund	N/A
Austria	Pensionsversicherungsanstalt Employees and Workers	PVA
Belgium	National Pension Office	NPO
	Bureau conventions internationals	BCI
	Bureau Internationale Overeenkomsten	BIO
	National Institute for the Social Security of the Self-employed	NISSE
	National Institute for the Social Security of the Self-employed	RSVZ
	Institut National d'Assurances Sociales pour Travailleurs Indépendants	INASTI
	National Institute for Sickness and Invalidity Insurance	NISII
	Rijksinstituut voor Ziekte en Invaliditeitsverzekering	RIZIV
	Institut National de l'Assurance Maladie Invalidité	INAMI
	Hulp en Voorzorgskas voor Zeevarenden	HVKZ
	Caisse de Secours et de Prévoyance en faveur des Marins	CSPM
Bosnia & Herzegovina	Federalni Zavod za Mirovinsko i Invalidsko Osiguranje (Croatian) Federalni Zavod za Penzijsko i Invalidsko Osiguranje (Bosnian) Federal Pension and Disability Insurance Institute	FZMIOPIO
Bosnia & Herzegovina	FOND ZA PENZIJSKO I INVALIDSKO OSIGURANjE REPUBLIKE SRPSKE (latin) ФОНД ЗА ПЕНЗИЈСКО И ИНВАЛИДСКО ОСИГУРАЊЕ РЕПУБЛИКЕ СРПСКЕ (Cyrillic) Republic of Srpska Fund for Pension and Invalidity Insurance	PIORS or FOND PIO. ФОНД ПИО (Cyrillic)
Canada	Service Canada	N/A
Chile	Superintendencia de Pensiones Superintendence of Pensions	SP
Croatia	Hrvatski Zavod Za Mirovinsko Osiguranje Croatian Pension Insurance Institute	HZMO
Cyprus	Υπηρεσίες Κοινωνικών Ασφαλίσεων/ ΥΠΗΡΕΣΊΕΣ ΚΟΙΝΩΝΙΚΏΝ ΑΣΦΑΛΊΣΕΩΝ Social Insurance Services	YKA
Czech Republic	Česká Správa Sociálního Zabezpečení Czech Social Security Administration	CSSZ
Denmark	Udbetaling Danmark (Social pensions)	N/A
Denmark	Arbejdsmarkedets Tillægspension Labour Market Supplementary Pension	ATP
Estonia	Sotsiaalkindlustusamet Social Insurance Board	N/A
Finland	Eläketurvakeskus Pension Security centre	ETK
Finland	Kansaneläkelaitos Social Insurance Institution	KELA
France (France has dozens of pension paying funds. These are the most common funds.)	Pension de retraite Retirement Pension	CNAV, CARSAT, MSA, RSI, Banque de France, CNAVPL, ENIM, CNRACL
	Régime complémentaire Complementary Pension	ARRCO, AGIRC, ORGANIC, IRCANTEC, CRPN, IRCEC.
	Épargne retraite Retirement Savings	PERE, PERCO, PERP, PRÉFON, ’LOIS MADELIN
Germany	Deutsche Rentenversicherung German Pension Insurance	DRV
Greece	Ηλεκτρονική Εθνική Φορέας Κοινωνικής Ασφάλισης/ ΗΛΕΚΤΡΟΝΙΚΟΣ ΕΘΝΙΚΟΣ ΦΟΡΕΑΣ ΚΟΙΝΩΝΙΚΗΣ ΑΣΦΑΛΙΣΙΣ Electronic National Social Security Agency	e- ΕΦΚΑ/ e-EFKA
	Οργανισμοσ Γεωργικων Ασφαλισεφν/ ΟΡΓΑΝΙΣΜΟΣ ΓΕΩΡΓΙΚΩΝ ΑΣΦΑΛΙΣΕΩΝ Agricultural Insurance Organisation	ΟΓΑ (OGA)
	Iδρυμα Κοινωνικών Ασφαλίσεων/ ΙΔΡΥΜΑ ΚΟΙΝΩΝΙΚΩΝ ΑΣΦΑΛΙΣΕΩΝ/ Social Insurance Organisation	IKA-ETAM
	Κέντρων Εξυπηρέτησης Πολιτών/ ΚΕΝΤΡΩΝ ΕΚΥΠΗΡΕΤΡΟΡΣ ΠΟΛΙΤΩΝ Citizens’ Service Centre	ΚΕΠ (KEP)
	Ναυτικο Απομαχικο Ταμειο / ΝΑΦΤΙΚΟ ΑΠΟΜΑΧΙΚΟ ΤΑΜΕΙΟ Navy Retirement Fund	NAT
Hungary	Magyar Államkincstár Nyugdíjfolyósító Igazgatóság Hungarian State Treasury Pension Disbursement Board	N/A
	Nyugdíjfolyósító Igazgatóság Pension Disbursement Board	N/A
	Országos Nyugdíjbiztosítási Foigazgatóság/ National Pension Insurance Directorate	ONYF
India	कममचर भवष वव यज Employees’ Provident Fund Organisation	EPFO
Ireland	Social Welfare Services	N/A
Italy	Istituto Nazionale della Previdenza Sociale National Institute for Social Security	INPS
	Ente Nazionale Previdenza ed Assistenza per i Lavoratori dello Spettacolo National Welfare and Assistance Agency for Entertainment Workers	ENPALS
	Istituto Nazionale di Previdenza per i Giornalisti Italiani National Welfare Institute for Italian Journalists	INPGI
	Istituto Nazionale di Previdenza per i Dirigenti di Aziende Industriali National Pension Institute for Managers of Industrial Companies	INPDAI
	Istituto Nazionale di Previdenza per i Dipendenti dell'Amministrazione Pubblica National Insurance Institute for Public Administration Employees	INPDAP
	Instituto Nationale per L’Assicurazione contro gli Infortuni sul Lavoro National Institute for Insurance Against Accidents at Work	INAIL
Japan	日本年金機構 Japan Pension Service	N/A
Latvia	Valsts Socialas Apdrosinasnas Agentura The State Social Insurance Agency	VSAA
Malta	Dipartiment Sigurta Socjali Department of Social Security	DSS
The Netherlands	Sociale Verzekeringsbank Social Insurance Bank	SVB
The Netherlands	Uitvoeringsorgaan Werknemers Verzekeringen Employee Insurance Agency	UWV
New Zealand	Ministry of Social Development Work & Income NZ	MSD WINZ
North Macedonia	Фонд на пензиското и инвалидското осигурување на Македонија ФОНД НА ПЕНЗИСКОТО И ИНВАЛИДСКОТО ОСИГУРУВАЊЕ НА МАКЕДОНИЈА Fund of the pension and disability insurance of Macedonia
Norway	Arbeids- og velferdsetaten The Labour and Welfare Administration	NAV
Poland	Zakład Ubezpieczeń Społecznych Social Insurance Institution	ZUS
Poland	Kasa Rolniczego Ubezpieczenia Społecznego Agricultural Social Insurance Fund (farmers)	KRUS
Portugal	Instituto da Segurança Social Institute of Social Security	ISS
Portugal	Centro Nacional de Pensões National Centre for Pensions	CNP
Republic of Korea	국민연금 National Pension Service
Serbia	Републичког фонда за пензијско и инвалидско осигурање (cyrillic) РЕПУБЛИЧКОГ ФОНДА ЗА ПЕНЗИЈСКО И ИНВАЛИДСКО ОСИГУРАЊЕ (cyrillic) Republički fond za penzijsko i invalidsko osiguranje (latin) Pension and Disability Insurance Fund of the Republic of Serbia	PIO
Slovak Republic	Sociálna Poisťovňa Social Insurance Agency	N/A
Slovenia	Zavod za Pokojninsko in Invalidsko Zavarovanje Slovenije Pension and Disability Insurance Institute of Slovenia	ZPIZ
Spain	Instituto Nacional de Seguridad Social National Institute of Social Security	INSS
	Servicio Publico de Empleo Estatal State Public Employment Service	SEPE
	Instituto de Mayores y Servicios Social Institute of Elderly and Social Services	IMSERSO
	Instituto Social de la Marina Marine Social Institute	ISM
Switzerland	Zentrale Ausgleichsstelle Centrale de Compensation Ufficio Centrale di Compesazione Central Compensation Office	ZAS CdC UCC CCO
United Kingdom	Department for Work and Pensions	N/A
United States	Social Security Administration	SSA

Manual XOB999 letter text for cancelled customers

Proof of Life – CANCELLED letter

External links