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Initial contact after the death of a member of a couple and the surviving partner is a DVA recipient 099-01010030

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This document outlines when Services Australia can offer help to a person after the death of their partner where the surviving partner receives payments from the Department of Veterans' Affairs (DVA).

DVA contact information

Customers should call the DVA general enquiries line, see Department of Veterans' Affairs (DVA) for contact details.

Bereavement assistance

In most instances, Services Australia is unable to offer initial assistance because DVA has similar bereavement arrangements for their recipients. However, if the deceased partner was also a customer of Services Australia, some bereavement assistance may be payable through Services Australia, depending on the type of payments received by each member of the couple at the time of the death.

Customers should be advised that information used for their Centrelink, Child Support and Medicare payments and services is not routinely transferred within Services Australia. The customer may need to contact Centrelink, Child Support and Medicare separately, to update relevant information.

The Resources page contains links to contact details for the Department of Veterans' Affairs (DVA), links to the publication 'Needing help after someone has died?' (HD001), the Services Australia website with information on death and bereavement and to the DVA website.

Carer Payment (CP) or Carer Allowance (CA) customers and bereavement

Death of an adult care receiver and the effect on Carer Allowance (CA)

Death of an income support customer or their partner

Family assistance payments, Paid Parental Leave scheme and bereavement

Parenting Payment (PP) and bereavement

Assessing entitlement to a Lump Sum Bereavement Payment (LBP)