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Qualification for ABSTUDY Lump Sum Bereavement Payment 099-02020030

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This page contains information relating to the qualification for ABSTUDY Lump Sum Bereavement Payment (LBP).

Qualification for ABSTUDY LBP

This table describes the process to check for a manual follow-up on the surviving partner's record, mapping of the manual follow-up and assessing eligibility for a LBP. Portions of this process are completed by staff in the ABSTUDY Smart Centre Processing Services team only.

Step

Action

1

Check for a Fast Note + Read more ...

Is there a Fast Note to check the customer's eligibility for a LBP on the Activity List (AL) of the surviving partner's record?

2

Map MFU and assess eligibility for LBP + Read more ...

Ensure that the MFU is mapped to region code ABS. See local Processing Service details for: ABSTUDY - Bereavement Payment.

Procedure ends here.

Assess eligibility for a LBP.

Is the customer eligible for a LBP?

3

Check if customer eligible for LBP + Read more ...

Does the customer appear to be eligible for a LBP?

  • Yes, send an ABSTUDY High Priority Action required Fast Note to the ABSTUDY Smart Centre Processing team, requesting entitlement to be checked. Use Fast Note - select Auto Text, use Students, ABSTUDY & Apprentices > Update > ABSTUDY High Priority Action required. Procedure ends here
  • No, go to Step 7

4

Customer eligible for a LBP + Read more ...

Payment of the LBP can be actioned by either:

  • selecting the ABSTUDY MFU, or
  • actioning a separate activity initiated by the One off Payment (OOP) screen

If a MFU has been created, processing should be done via the MFU.

To pay LBP by:

  • selecting the ABSTUDY MFU, go to Step 5
  • actioning a separate activity initiated by the One off Payment (OOP) screen, go to Step 6

5

Select the MFU + Read more ...

Select the MFU

  • ABSTUDY task selector screen presents with the Assessment Results (AR) screen pre-selected, or
  • select the MFU and enter AR in Nxt: field to navigate directly to the AR screen

The ABY BRVLS/OOP payment line will be populated on the AR screen.

  • Select this line with an O
  • The OOP screen will present
  • Enter the amount of the LBP payment
  • Record details on a DOC and finalise the activity

Create an online letter (Q504) when granting LBP. The Q504 letter has selectable variables to advise the customer of the rate of their on-going ABSTUDY Living Allowance. Procedure ends here.

6

Initiate via the OOP screen + Read more ...

To process the LBP, enter the Bereavement Lump Sum (BLS) payment component type on the OOP screen and enter AR in the Nxt: field.

  • The ABY BRVLS/OOP payment line will be displayed on the AR screen
  • This line may be selected with an O
  • Navigation to the OOP screen will occur and the amount of the LBP payment may be entered
  • Record details on a DOC and finalise the activity

Create an online letter (Q504) when granting LBP. The Q504 letter has selectable variables to advise the customer of the rate of their on-going ABSTUDY Living Allowance. Procedure ends here.

7

Customer ineligible for a LBP + Read more ...

As LBP is not a payment for which a customer makes a claim, it is not a requirement to advise a customer of non-eligibility unless the customer has sought clarification of eligibility or has been told they will be assessed for LBP.

Issue an online letter (Q505) letter to advise of ineligibility for LBP if required.