Reassessment of an organisation on the death of a linked customer 043-04160030

Where there is a surviving partner receiving payment, no action will be taken to update any income, assets or liabilities of the organisation until the end of the bereavement review period which is 16 weeks, unless the surviving partner advises of changes during that time. This is to allow time for the deceased partner's estate to be finalised.

A Complex Assessment Officer (CAO) will attempt to determine who will take the organisational position of the deceased customer (for example, director, trustee) and the effect on the entity and linked customers. If the appropriate information is not supplied after the first contact by a CAO, all customers linked to the entity are sent a reminder letter.

Disregard any share in a deceased estate until it is received or is able to be received.

Generally, the grant of probate and the finalising of the estate will occur within 12 months of the date of death.

The bereavement review can be extended for up to 2 years from the date of partner's death to allow for delays in the granting of probate and disputes in finalising the estate.

If the deceased partner's estate has not been finalised within 2 years, update the surviving partner record based on the income and assets the customer owns at that time. The customer will need to advise of any further transfers from the estate when it is finalised under the general notification provisions.

Note: the deceased's involvement in the entity can be updated before the bereavement review is finalised. See Process for further details.