Death of care receiver before claim for Carer Payment (CP) and/or Carer Allowance (CA) is finalised 009-03090070

Item

Description

1

Carer Payment rejection letter for a carer of a deceased customer

[Carer's name]

Address

Date

Dear [carer's name],

Please accept our sympathy on the recent loss of [care receiver's name]. We realise this is not a good time to discuss payments but it is important that we advise you of the outcome of your claim for Carer Payment.

Unfortunately your claim for Carer Payment has not been successful because whilst you were providing care to [care receiver's name], (insert for example, ‘you spent more than 25 hours a week away from care to undertake employment, voluntary work, study or training’ or ‘our records show we did not receive the information we requested from you. As a result, a decision has been made that your claim for Carer Payment has not been successful.’)

This is an information notice given under social security law.

Yours sincerely

[OIC.NAME]

[Include notice of rights]

2

Carer Payment or Carer Allowance grant letter for a carer of a deceased care receiver

[Carer's name]

Address

Date

Dear [carer's name],

Please accept our sympathy on the recent loss of [care receiver's name]. We realise this is not a good time to discuss payments but it is important that we advise you of the outcome of your claim for [Carer Payment and/or Carer Allowance]

You have been granted [Carer Payment and/or Carer Allowance] from [date] for the care provided to [care receiver’s name].

A payment of $[amount] will be delivered to your bank account on [date].

This is an information notice given under social security law.

Yours sincerely

[OIC.NAME]

[Include notice of rights]