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Locating and actioning compensation charge activities outstanding for 35 days (UNR) 117-04010010

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This document outlines how to locate and action a compensation recovery activity on a customer's record that has been outstanding for 35 days.

Payment of refund

Unrecovered charge (CMM/UNR) activities are produced when a charge has been outstanding for 35 days. A letter of demand will be sent on day 42 if the charge remains unpaid.

Refund not received

If the liable compensation payer has not sent the refund:

  • find out why refund has not been sent, and
  • if the compensation payment has been released or not

CMM/UNR activities must not be deleted without any action being taken to recover the charge. When the full amount has been recovered, any recovery activities will automatically cancel.

Assessing lump sum compensation payments and calculating debts

Calculating a compensation debt for judgements

Periodic compensation arrears charges (CLK)

Compensation affected payments (CAP)

Recovery of Centrelink compensation debts