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Locating and recovering unpaid compensation charge activities 117-04010020

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No further referrals are to be made to the Australian Government Solicitor (AGS).

This document outlines the process for monitoring and pursuing recovery of outstanding social security charges and if unsuccessful, referring charges to legal service providers for legal recovery action.

Recovery of charges

Compensation Recovery Teams (CRT) use the Compensation Management System (CMS) to monitor and pursue recovery from insurance companies and compensation payers.

Refer unsuccessful social security charge refunds to legal service providers for legal recovery action.

Before referring a case to the legal service provider, the CRT must consider:

  • whether a preliminary and/or recovery notice was correctly sent to the compensation payer prior to the compensation being released to the claimant
  • if the amount of the charge is considered cost effective in relation to the amount of the charge
  • if the manager of the compensation payer is refusing to pay the social security charge, or is not aware of their obligations in paying the charge

Calculating a compensation debt for out of court settlements

Calculating a compensation debt for judgements

Periodic compensation arrears charges (CLK)

Compensation affected payments (CAPs)