Skip to navigation Skip to content

Compensation letters 117-04030000

Expand/Collapse all sectionsExpand all


This document outlines procedures on how to manage, print and issue letters for Compensation processing.

Letter production

The Compensation Management System (CMS) automatically sends a Batch Laser Advice (BLA) to all customers:

  • to advise of a compensation recovery decision, and
  • for every action that involves a reviewable decision

Compensation Recovery letters can be created manually via Online Advice (OLA).

Issuing letters

All BLA and manual OLA letters must be issued to customers by surface mail.

Most OLA letters are delivered by surface mail. Customers who subscribe to myGov Inbox for their Centrelink letters can receive some OLA letters electronically.

Letters to third parties are issued according to the service they are registered for:

  • Centrelink Business Online Services (CBOS)
  • Fax
  • Surface mail

Contents

Compensation Batch Laser Advice (BLA) letters

Compensation Online Advice (OLA) letters

Letters and customer advices